Radiology Office Manager/PA to Head of Operations & Clinical Director

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent healthcare trust in the UK is seeking a highly motivated Office Manager to lead the operational management of the Administrative and Clerical staff. The ideal candidate will demonstrate an understanding of Radiology pathways and provide PA support to senior management. This role involves daily liaison with medical staff, ensuring compliance with protocols, and efficient clerical workflow management.

Qualifications

• Experience in operational management in a healthcare setting.
• Understanding of Radiology pathways and booking processes.
• Demonstrated ability to manage administrative staff.

Responsibilities

• Manage Administrative and Clerical staff daily.
• Liaise with GPs and patients regarding Radiological services.
• Ensure compliance with 18-week targets pathways.

Skills

Operational management

Clerical work

Liaison with medical personnel

Knowledge of Radiology pathways

Human Resource management

Tools

Computerised Radiology Information System (CRIS)

Job description

An exciting opportunity has become available for a highly motivated and experienced individual seeking to expand their existing managerial skills. As Office Manager, you will be expected to provide day‑to‑day operational management of the Administrative and Clerical staff and confidently navigate the new role by taking a proactive approach to understanding and delivering administrative targets. You'll need to demonstrate you have an understanding of working at an acute hospital, understand the Radiology pathways and booking processes. The role also requires the post holder to provide PA support to the Head of Operations and Clinical Director.

Responsibilities

• Provide day‑to‑day operational management of the Administrative and Clerical Staff across the other Trust sites, when required. The area of responsibility includes recruitment, appraisals, managing attendance and other Human Resource issues.
• Efficient, fast, and accurate clerical work in line with locally agreed practices.
• Effective liaison with GPs, patients, hospital and community staff in respect of Radiological investigations.
• Management liaison with GPs, patients, and other community and hospital staff in respect of Radiological investigations.
• Responsible for 18‑week targets pathways.
• Super‑user of Computerised Radiology Information System (CRIS) across all sites.
• Review working practice and systems and make recommendations to ensure efficient and effective delivery of administrative services.
• Manage the processes of referrals received via Cerner and other referral sources.
• Take a proactive approach to understanding the pathways and workflows.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.