Radiology Office Manager/PA to Head of Operations & Clinical Director

London North West Healthcare NHS Trust; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare trust in Greater London is seeking an experienced Office Manager to oversee the operational management of Administrative and Clerical staff. The ideal candidate will demonstrate knowledge of acute hospital environments and Radiology pathways, and will actively support the Head of Operations. Responsibilities include managing HR issues, clerical processes, and effective liaison with healthcare staff to ensure the delivery of high-quality services.

Qualifications

• Experience in managing clerical staff and HR issues.
• Ability to perform accurate clerical work.
• Excellent communication skills for liaising with GPs and patients.

Responsibilities

• Manage day-to-day operations of administrative and clerical staff.
• Ensure efficient delivery of administrative services.
• Provide PA support to the Head of Operations and Clinical Director.

Skills

Management of Administrative & Clerical Staff

Liaison with GPs and hospital staff

Experience in acute hospital environments

Understanding of Radiology pathways

PA support

Tools

Computerised Radiology Information System (CRIS)

Job description

A Vacancy at London North West University Healthcare NHS Trust. An exciting opportunity has become available for a highly motivated and experienced individual seeking to expand their existing managerial skills.

As Office Manager, you will be expected to provide day to day operational management of the Administrative and Clerical staff and confidently navigate the new role by taking a proactive approach to understanding and delivering administrative targets. You’ll need to demonstrate an understanding of working at an acute hospital, an understanding of the Radiology pathways and booking processes, and the post holder must provide PA support to the Head of Operations and Clinical Director.

When making your application for this role, in the supporting statement you must first tell us in no more than 100 words why you would be suitable for this role.

Please note, this vacancy will close early if sufficient applications have been received, therefore we advise you apply promptly.

Responsibilities

• Provide day to day operational management of the Administrative & Clerical Staff across the other Trust sites, when required. The area of responsibility includes recruitment, appraisals, managing attendance and other Human Resource issues.
• Efficient, fast, and accurate clerical work in line with locally agreed practices.
• Effective liaison with GPs, patients, hospital and community staff in respect of Radiological investigations.
• Management liaison with GPs, patients, and other community and hospital staff in respect of Radiological investigations.
• Responsible for 18‑week target pathways.
• Super user of Computerised Radiology Information System (CRIS) across all sites.
• Review working practice and systems and make recommendations to ensure efficient and effective delivery of administrative services.
• Manage the processes of referrals received via Cerner and other referral sources.
• Take a proactive approach to understanding the pathways and workflows.

About This Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Major Acute Services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

To view the main responsibility, please see the attached the Job Description and Person Specification.

This advert closes on Wednesday 19 Nov 2025.