Radiology Office Manager | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in England is seeking an Office Manager to oversee the operational management of Administrative and Clerical staff. The ideal candidate will have strong managerial skills and an understanding of Radiology booking processes. Responsibilities include effective communication with GPs and patients and ensuring efficient administrative services. This role offers an excellent opportunity to enhance your existing skills in a busy healthcare environment.

Qualifications

• Experience managing administrative staff in a healthcare setting.
• Knowledge of Radiology booking processes and pathways.
• Ability to efficiently manage HR issues like recruitment and attendance.

Responsibilities

• Provide day to day operational management of Administrative & Clerical staff.
• Liaise with GPs, patients and hospital staff regarding Radiological investigations.
• Ensure efficient delivery of administrative services by reviewing practices.

Skills

Operational management

Clerical work

Effective communication

Proactive approach

Understanding of Radiological pathways

Tools

Computerised Radiology Information System (CRIS)

Job description

An exciting opportunity has become available for a highly motivated and experienced individual seeking to expand their existing managerial skills. As Office Manager, you will be expected to provide day to day operational management of the Administrative and Clerical staff and confidently navigate the new role by taking a proactive approach to understanding and delivering administrative targets. You'll need to demonstrate you have an understanding of working at an acute hospital and understand the Radiology pathways and booking processes. When making your application for this role, in the supporting statement you must first tell us in no more than 100 words why you would be suitable for this role. Please note, this vacancy will close early if sufficient applications have been received, therefore we advise you apply promptly.

Responsibilities

• Provide day to day operational management of the Administrative & Clerical Staff across the other Trust sites, when required. Area of responsibility includes recruitment, appraisals, managing attendance and other Human Resource issues.
• Efficient, fast, and accurate clerical work in line with locally agreed practices.
• Effective liaison with GPs, patients, hospital and community staff in respect of Radiological investigations.
• Management liaison with GPs, patients, and other community and hospital staff in respect of Radiological investigations.
• Responsible for 18‑week target pathways.
• Super user of Computerised Radiology Information System (CRIS) across all sites.
• Review working practice and systems and make recommendations to ensure efficient and effective delivery of administrative services.
• Manage the processes of referrals received via Cerner and other referral sources.
• Take a proactive approach to understanding the pathways and workflows.

About Our Trust

• London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
• Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
• We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.