Radiology Investigation officer

Betsi Cadwaladr University Health Board; Denbigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Wales is seeking an Investigation Officer to manage and coordinate complaints within the Radiology department. The successful candidate will have strong communication and advocacy skills, and experience dealing with stakeholders in challenging situations. This role offers a supportive environment and a commitment to equality and diversity.

Qualifications

• Experience dealing with stakeholders and the public in challenging situations.
• Ability to promote use of advocacy and facilitate discussions.
• Welsh speaking is desirable but not mandatory.

Responsibilities

• Manage and co-ordinate concerns autonomously.
• Produce detailed statistical and analysis reports.
• Provide business support to the Complaints Team.

Skills

Communication skills

Advocacy skills

Facilitation skills

Job description

Overview

We are seeking an Investigation Officer to support BCU Radiology senior management and the Radiology investigations of complaints and concerns. The post holder will play a key role in supporting the Radiology Head of Quality and Governance and administering the organisation's arrangements for investigating and responding to complaints, in line with the requirements set out by the Welsh Government.

Responsibilities

• Manage and co-ordinate concerns autonomously, ensuring consistent use of tools and methodology to aid resolution.
• Maintain systems (databases, spreadsheets, business plans) to capture information and produce detailed statistical and analysis reports.
• Support the Radiology Head of Quality and Governance in applying policies and processes to meet putting things right regulations.
• Act as a point of contact for Services to support investigations into complaints, providing expert knowledge, templates, reviews of responses and facilitation of meetings.
• Produce daily/weekly situation reports highlighting key themes and trends in complaints.
• Work collaboratively with the Patient Experience Department to manage early resolution complaints.
• Provide overarching business support (managerial, administrative, secretarial, organisational) to the Complaints Team and senior managers.
• Work confidently and autonomously for the majority of the time without immediate guidance.

Qualifications

• Experience dealing with stakeholders, patients, carers and the public in challenging situations.
• Strong communication, advocacy and facilitation skills.
• Ability to obtain independent clinical and legal advice and promote use of advocacy and facilitation.
• Welsh speaking desirable; Welsh and/or English speakers welcome.

Benefits & Equality

We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme. Welsh language speaking is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

BCUHB is the largest health organisation in Wales, providing a full range of services across North Wales. Join our team and experience the support and values of BCUHB.