Radiology Clerical Officer (Receptionist)

East Sussex Healthcare NHS Trust; Hastings; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading healthcare provider in Hastings is seeking a Clerical Officer to deliver efficient reception services and work as part of a multidisciplinary team. The ideal candidate will have significant administrative experience and strong communication skills to enhance patient interactions. This role offers an opportunity to contribute to excellent patient care and support the Trust's values.

Qualifications

• Significant previous receptionist or administrative experience.
• Ability to manage a range of procedures with initiative.
• Excellent organizational and interpersonal skills.

Responsibilities

• Provide a professional reception service to patients and visitors.
• Work collaboratively with the multidisciplinary clinical team.
• Maintain a welcoming environment for departmental stakeholders.

Skills

Receptionist experience

Problem-solving skills

Organizational skills

Interpersonal skills

Communication skills

Job description

Work Hours & Shifts

37.5 hours per week - covering shifts of 8am to 4pm, 9am to 5pm and 12pm to 8pm Monday to Friday, and 9am to 5pm Saturday and Sunday. All shifts are on a rota basis covering the Conquest Hospital and Bexhill Community Diagnostic Centre.

Role Overview

The successful Clerical Officer will provide a professional, comprehensive and efficient reception service, which is effectively delivered to all patients and members of the department; and will work as part of an experienced team of Consultant Radiologists, Radiographers, Sonographers, Nurses and RDAs.

Key Responsibilities

• Provide a professional reception service to patients and visitors.
• Work collaboratively with the multidisciplinary clinical team.
• Maintain a welcoming and helpful environment for all departmental stakeholders.
• Continuously improve reception processes and support colleagues in doing the same.
• Present the Trust’s values of care, competence and collaboration in all patient interactions.

Key Qualifications

• Significant previous receptionist or administrative and clerical experience in a radiology or busy office environment.
• Multi‑skilled to manage a range of procedures with high levels of initiative and problem‑solving skills.
• Ability to acquire new knowledge and undertake department training as required.
• Excellent organisational and interpersonal skills.
• Strong communication skills, with the ability to be caring, empathetic and patient‑focused.

Employer Information

The Trust is one of the largest integrated providers of acute and community care in East Sussex, with an annual income of £568 million. Over 8,000 staff work across two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, more than 100 community sites across East Sussex and in patients’ homes. The Care Quality Commission (CQC) rated the Trust as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. Both the Conquest Hospital and our community services have received outstanding ratings.

Mission & Strategy

• Mission: Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
• Strategic Objectives:
  • Improve quality and clinical outcomes by ensuring safe patient care is our highest priority.
  • Play a leading role in local partnerships to meet the needs of our local population and enhance patients’ experiences.
  • Use our resources efficiently and effectively to ensure our services are clinically, operationally and financially sustainable.
• Aims:
  • Safe
  • Effective
  • Caring
  • Responsive
  • Well led