Radiology Bookings Officer

NHS; Slough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare provider in Slough is seeking a highly motivated Appointments Officer. This role involves managing outpatient appointments, supporting the administrative process within Radiology, and ensuring high standards of patient care. Ideal for someone with strong communication and administrative skills. The position offers a permanent contract with a competitive salary ranging from £26,240 to £27,928 annually.

Qualifications

• Good standard of written and spoken English.
• Experience working in a hospital environment is preferred.
• Used to a busy environment with effective communication.

Responsibilities

• Manage and book outpatient appointments across multiple Trust sites.
• Coordinate appointments to help meet Trust performance targets.
• Assist patients by answering telephone and email queries.

Skills

Computer skills

Communicate effectively

Attention to detail

Work under pressure

Education

3 GCSEs grade C or above (including Maths and English)

Job description

Job Summary

We are seeking a highly motivated and experienced individual to join our Radiology department as an Appointments Officer.

This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties as well as facilitating the smooth running of the administrative process within Radiology.

As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of radiology services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.

The post holder will be required to book patient appointments, answer telephone and email queries and also support the department by covering the reception desks if required.

This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high‑quality patient care.

Main duties of the job

• Arranging appointments over the telephone with patients
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Rescheduling of appointments due to annual leave/other commitments
• Liaising with clinical admin
• Covering the reception areas on an ad‑hoc basis

You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work‑life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Job responsibilities

• Making appointments for patients for general and specialised x‑ray examinations, general and Gynae ultrasound examinations, MRI, CT and interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with nursing staff and consultant radiologists when necessary.
• Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
• Making appointments by letter or by telephone.
• Communicating with other health‑care workers (eg. doctors, medical records personnel and others) on a daily basis.
• Receiving patients at Radiology Reception if required and booking them in.
• Accurately recording patient information on the Radiology Information System (EPIC).
• Providing a caring service to the patients at all times by being friendly and approachable.
• Receiving and dealing with telephone enquiries and liaising with any other staff/departments as required.
• Ensuring patient confidentiality is observed and maintained in respect of all patient information.
• Participating in any weekend and out‑of‑hours duties.
• Carrying out duties at other sites within the Trust as required on an occasional basis.
• Carrying out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.
• Covering the reception desk as and when needed on short notice to assist with cover on an ad‑hoc basis.
• Assisting the secretary team with day‑to‑day tasks on an ad‑hoc basis.

Please see Job Description and Person Specification for further information.

Person Specification

Qualifications - Essential

• 3 GCSEs grade C or above (including Maths and English)
• Numerate
• Good standard of written and spoken English

Skills - Essential

• Computer skills
• Communicate effectively
• Attention to detail
• Work under pressure

Experience - Essential

• Used to a busy environment
• Working with the public
• Computer experience
• Experience of working in a hospital
• Clerical/office experience

Desirable

• NHS experience
• Experience of appointment systems
• Used Office Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Frimley Health NHS Foundation Trust

Wexham Park Hospital

Wexham street

Slough

SL2 4HL

https://www.fhft.nhs.uk/ (Opens in a new tab)

Role details

Date posted: 24 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £26,240 to £27,928 a year per annum, incl. HCAS

Contract: Permanent

Working pattern: Full‑time

Reference number: 151‑VG176

Job locations:

• Wexham Park Hospital
• Wexham street
• Slough
• SL2 4HL