Radiology Admin and Clerical Assistant

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A regional healthcare institution seeks a motivated individual for an administrative role in the radiology department. The position involves scheduling imaging appointments, assisting patients at the reception desk, and coordinating with healthcare staff. Ideal candidates should possess strong communication skills and adaptability. This role offers flexibility in hours and opportunities for training and development, making it suitable for various work patterns, including part-time shifts.

Benefits

Free gym memberships

Pension scheme

Counselling support

Qualifications

• Ability to manage patient scheduling effectively.
• Strong organizational skills for appointment coordination.
• Experience handling customer queries in a healthcare environment.

Responsibilities

• Schedule imaging appointments and confirm patient details.
• Answer calls and assist patients with inquiries.
• Cover reception desks and liaise with medical staff.

Skills

Flexibility

Communication skills

Education

Experience in administrative roles

Job description

Overview

The Radiology Admin & Clerical team is looking for flexible and motivated people to join our team. This role involves booking radiology appointments, coordinating inpatient and ED appointments, and supporting the reception desk to ensure a safe and effective radiology service at Norfolk and Norwich University Hospital.

Key Responsibilities

• Schedule imaging appointments for a range of modalities (Ultrasound, X‑Ray, CT, MRI). Call patients to confirm dates, times, give directions and provide relevant preparation information.
• Answer incoming calls promptly, manage voicemails and emails, and assist patients, staff and healthcare professionals with any queries.
• Cover various reception desks within the department, receive patients, liaise with wards and portering services to arrange inpatient scheduling.
• Perform all reception duties in a pleasant and courteous manner with patients, visitors and other hospital staff.
• Coordinate with Radiographers and departmental team members, relaying information accurately and promptly.
• Complete Soliton, ICE and PAS training to enable accurate and efficient performance of duties, including checking ICE for electronic requests, registering new patients on PAS, and updating demographic details.

Training & Development

1. Undergo Soliton, ICE and PAS training to support effective appointment and patient registration duties.
2. Check ICE for requests and deferred orders and register new patients on PAS in a timely manner.
3. Maintain up‑to‑date knowledge of PAS for checking, amending and registering patient details, and review patient activity for changes to clinic appointments.

Benefits and Working Conditions

• Flexible working hours; part‑time and alternative working patterns are considered.
• 7‑day service with rostered shifts (starting 7 am, finishing 8 pm) which includes weekends and bank holidays.
• Multi‑site role (Norfolk and Norwich Hospital, Community Diagnostic Centre, Cromer District Hospital).
• Staff parking (limited core hours), free Park & Ride and discounted bus passes, bicycle racks, salary sacrifice schemes.
• Employee benefits such as pension scheme, annual leave, free gym memberships, on‑site nursery, counselling support, and staff bank.

Equality & Diversity

We value equity in our team and recruit from all community sections. We recognise talents within people with disabilities and are open to the Guaranteed Interview Scheme. Equality is ensured in all hiring processes.

Visa and Immigration

This advertised position (occupation code 4159) does not meet UKVI eligibility for a Skilled Worker Visa. The Trust cannot issue a Certificate of Sponsorship. If you require visa sponsorship, please assess your eligibility against the criteria specified on the Gov.uk site.

Application Process

All communications regarding your application will be by email. Please check email (including spam) regularly. We will notify shortlisted candidates within four weeks; otherwise, you may contact the individual indicated on the advert.

Values

People‑focused, Respect, Integrity, Dedication, Excellence – these guide our behaviours and support our vision of providing the best care for every patient.