Radiology Admin and Clerical Assistant

Norfolk and Norwich University Hospital; Norwich; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS hospital in Norwich is seeking flexible and motivated individuals to join their Radiology Admin & Clerical team. The successful candidates will provide exemplary service, coordinate appointments, and assist patients while working collaboratively in a dynamic environment. They will enjoy NHS benefits including discounted gym memberships, flexible working hours, and access to mental health support. This role requires good communication skills and a general standard of literacy and numeracy.

Benefits

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream access to pay

Free Park & Ride service

Free counselling support

On-site Nursery

On-site cafes offering staff discounts

Salary Sacrifice schemes

Qualifications

• Some experience of office/reception work.
• Experience in NHS or similar.

Responsibilities

• Undertake all reception duties with patients, visitors, and staff.
• Liaise directly with Radiographers and team members.
• Update Soliton, ICE and PAS training.
• Check ICE for electronic requests and register new patients on PAS.
• Amend and register patient demographic details as necessary.

Skills

Good communication and interpersonal skills

Good customer care skills

Ability to multi-task and prioritise

Understanding of confidentiality

Education

Good general standard of literacy and numeracy

Job description

The Radiology Admin & Clerical team looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

This is a varied role including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.

Location and hours

We have both full and part time vacancies available - please include on your application any preferred hours.

Shifts are allocated on a roster basis with the earliest starting at 7am and the latest finish of 8pm. We provide a 7-day service therefore will include working weekends and bank holidays.

This is a multi-site role, working at the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.

Main duties of the job

• Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
• Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff and healthcare professionals with any queries.
• Covering various reception desks within the department, to arrive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

1. To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.

2. To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.

3. To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.

4. To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.

5. To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Experience

• Some experience of office/reception work
• Experience in NHS or similar

Skills

• Good communication and interpersonal skills
• Good customer care skills
• Understanding of the need for confidentiality
• Flexible - ability to multi-task and prioritise
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.