Radio Services Manager

Metropolitan Police; Greater London; Hybrid; GBP 63,000 - 66,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Metropolitan Police in London is seeking a Radio Services Manager to lead the delivery of mission-critical radio communications and manage outsourced contracts. The role combines procurement, supplier oversight and SME input to support frontline policing and digital services across the Met estate.

You will work in a hybrid pattern, spending 60% of time in an assigned Met location and up to 40% remotely, with 24/7 on-call expectations and a strong focus on value and timely delivery.

Qualifications

• Experience coordinating procurements and managing suppliers.
• Ability to review supplier proposals and ensure best value.
• Knowledge of ITIL and IT service management.

Responsibilities

• Manage Outsourced Supplier – review performance against contract and service levels, and challenge quotations.
• Coordinate operational policing resources and advise on upgrades to radio services.
• Provide SME advice for existing services or new projects.
• Review and advise on commercial agreements and process purchase orders.
• Maintain risk and issue logs and assist with budgets and timelines.

Skills

Procurement coordination

Project management

Supplier management

ITIL knowledge

Commercial awareness

Tools

MS Office

Job description

Bow, Bromley, Hendon, Lambeth, Sidcup, Southwark, Other

Building BOW CENTRAL COMMS, LAMBETH HQ , MARLOWE HOUSE , Newlands Park, PEEL CENTRE HENDON , SOUTHWARK POLICE STATION

Band Band M

Part/Full Time Full Time

36 hours per week

Type of Contract Permanent

Job Advert

Job Title: Radio Services Manager

Salary: The starting salary is £63,409, which includes allowances totalling £3,009.

The salary is broken down as £60,400 basic salary, which will increase annually until you reach the top of the scale £65,886. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Location London & Hybrid (60% / 3-days per week in office). You can choose a ‘home base’ Met location from: Bow (E3 4ND), Bromley (SE26 5NF), Hendon (NW9 5JE), Lambeth (SE1 7LP), Sidcup (DA15 7EW) or Southwark (SE1 1JL). We offer the flexibility to work in a Hybrid way, where you can deliver your best, including Working from Home (WFH). Travel across the Met Estate, to attend meetings as required by the business, is expected.

“Keep checking Met Careers on a daily basis for new and exciting opportunities being released to join Digital & Innovation!”

Policing London is a hugely complex challenge that evolves every day.To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a Radio Services Manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.

As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.

Digital & Innovation Business Group

The Digital & Innovation Business Group brings together technology, the effective use of data, and our capability to deliver change and reform to drive the Met forward: this is central to progressing delivery of New Met for London 2. It includes the Met’s Transformation, Technology, Data and Analytics functions, as well as work underway to make the organisation more productive and efficient (referred to as Productivity & Efficiency or P&E). The Group was created in early 2026 and is led by Marie Heracleous, Chief Digital & Innovation Officer. It’s an exciting time to be part of D&I, as it builds new capabilities and ways of working to support the frontline and make a real difference to London.

D&I is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.

Job Purpose

The Radio Services Team are responsible for the delivery of Radio Communications to front line Police Officers. These services are delivered through several outsourced contracts which the Radio Service Manager is responsible for managing to ensure mission critical radio communications is delivered 24/7, 364/5 days a year.

Radio Services are a focal point of contact for issues relating to the radio communications for all Metropolitan Police Service (MPS) operational command units overt, covert and Central Communications Command (MetCC).

Key Role Responsibilities

The role entails being part of a team, coordinating procurements, project management, managing suppliers, reviewing performance against contract, preparing technical specifications/user requirements, and reviewing supplier proposals.

Specific responsibilities include:

• Managing Outsourced Supplier – Review supplier performance against contract and agreed service levels. Review suppliers’ quotation and challenge if required. Chair/attend supplier meeting. Ensure services are ‘best value’ and benchmarked where possible.
• Operational Policing – Liaise with operational colleagues to determine best use of resources and provide advice to enable implementation of planned upgrades to radio services.
• Subject Matter Expert (SME) – Provide SME advice when required. This could be to support existing services or new projects.
• Commercial and Financial – Review and provide advice for commercial agreements and finance that support those agreements. Responsible for raising purchase orders and processing invoices on the corporate MPS system.
• Risks, Issues and Problems – Maintain accurate Risk and Issue logs and update as required.
• Police development and review.
• Any other Radio Services work as directed by the Head of Radio Services.
• Willing to participate in a 24/7 on-call rota (expected frequency is one week on call a month).

Additional Information

Vetting Clearance

For this role the Vetting Clearance is Force Clearance Level, Recruitment Vetting (RV), and National Security Vetting (NSV) Level, Counter Terrorism Check (CTC).

Working Pattern

Employment: Permanent, Full-Time (36-hours per week)

Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.

You will be expected to work from a Met location for at least three days a week (60% of working time) to support our operational teams and collaborate effectively. For up to two days per week (no more than 40% of working time), you may be permitted to work from home, balancing flexibility with organisational need.

This role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.

As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.

The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.

Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.

Read our full disability confidence statement.

• Evidence of a recent ICT services background and a sound knowledge of telecommunications services.
• A broad understanding of the IT Service Management Methodology (ITIL).
• The ability to set and meet work priorities to achieve outcomes within timeframes and budgets.
• Effective written, oral, presentation and interpersonal skills and the ability to deal with people at all levels.
• The ability to deal with confidential and sensitive material.
• The ability to manage a small team (Contractors/Suppliers) to make best use of resources.
• A broad knowledge of UK telecommunications standards and legislation.