Radar Systems Support Manager — Demos, Training & Field Ops

SoCode Limited; Milton; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A global technology company is seeking a hands-on Technical Support Manager to oversee customer support and training for radar systems. The role involves first-line support, conducting hardware demonstrations, and managing demo equipment. Candidates should have a strong technical background, experience in commercial settings, and the ability to adapt to challenges. This position requires flexibility with travel and offers a salary range of £45k - £55k depending on experience.

Qualifications

• Strong technical background in radar or aligned sensor/hardware systems.
• Experience working in a commercial environment.
• Flexibility and proactive approach to learning new technologies.
• Ability to adapt when hardware malfunctions.
• Good team player with guiding skills.
• Solid experience in running hardware demonstrations.
• Full UK driving licence and willingness to travel.

Responsibilities

• Providing first-line technical support and resolving customer issues quickly.
• Running hardware demonstrations and onsite training sessions.
• Managing demo equipment to ensure operational compliance.
• Owning the RMA process and maintaining accurate reporting.
• Collaborating with internal teams to improve support processes.

Skills

Technical problem solving

Customer service

Technical curiosity

Team collaboration

Education

Relevant technical degree or equivalent

Job description

A global technology company is seeking a hands-on Technical Support Manager to oversee customer support and training for radar systems. The role involves first-line support, conducting hardware demonstrations, and managing demo equipment. Candidates should have a strong technical background, experience in commercial settings, and the ability to adapt to challenges. This position requires flexibility with travel and offers a salary range of £45k - £55k depending on experience.