RAC Mobile Mechanic

Rac Motoring Services; Borstal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company is seeking customer service representatives to ensure high-quality interactions with customers regarding loans and cards. The ideal candidate will have at least 6 months of experience and demonstrate problem-solving capabilities. You will interact directly with customers, ensuring queries are resolved at the first point of contact. The company promotes inclusiveness and offers best-in-class compensation, including private health insurance and well-stocked kitchens.

Benefits

Best-in-class compensation including equity

Private health insurance coverage

Fully stocked kitchen available

Qualifications

• Minimum 6 months of customer service experience preferable.
• Previous experience in customer contact essential.
• Ability to evidence competencies demonstrating capability.

Responsibilities

• Ensure high standard of customer contact.
• Identify product and process improvement opportunities.
• Support other operational areas if required.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

Overview

decisions that drive a material impact on the direction and success of Lendable from day 1. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting. Location: Chatham, Kent, UK.

The Customer Service department is responsible for working with customers who have queries about their loan/card/motor from the application stage and supports the end‑to‑end journey. Our primary role is to be the first point of contact for customers resolving queries at the first point of contact and ensuring customers' needs are met.

Responsibilities

• Ensure all customer contact is conducted to the highest standard and quality monitoring supports this area.
• Ensure process and policy adherence, highlighting processes to management which may require enhancement.
• Interact directly with customers via voice/non‑voice as part of your role to ensure customer demand is met and customers achieve first‑contact resolution on their query/need.
• Support customers ensuring interactions are assessed against Lendable's quality assurance scorecard and delivering meaningful and tailored responses.
• Identify opportunities for product and process improvement to better serve customers.
• Escalate risks or potential risks which may negatively impact good customer outcomes.
• Identify and record customer dissatisfaction against Lendable's processes and respond appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures.
• Support other areas within Operations to meet operational performance if required.
• Meet defined individual and team performance targets to ensure delivery of key business and department objectives.

Qualifications

• Minimum 6 months of customer service experience preferable.
• Previous loans, cards, and motor experience desirable.
• Contact centre, financial services experience desirable.
• Working to targets is preferable but not essential.
• Previous experience of working in a customer contact/facing role essential, and if no previous work experience, ability to evidence competencies that demonstrate capability.

Interview Process

• A 30‑minute remote interview with one of the Talent team.
• A 1‑hour remote interview with a Team Leader.

Life at Lendable

• Opportunity to scale up one of the world's most successful fintech companies.
• Best‑in‑class compensation, including equity.
• Fully stocked kitchen available every Tuesday‑Thursday for breakfast, lunch, snacks, and drinks.
• Coverage for private health insurance, supporting both physical and mental well‑being.
• Equal‑opportunity employer committed to inclusiveness and an open workspace.

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. One of the UK's newest unicorns with a team of just over 600 people, profitable since 2017, and backed by top investors such as Balderton Capital and Goldman Sachs.