RA Privacy Officer

Royal National Orthopaedic Hospital NHS Trust; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading orthopedic healthcare provider in London is seeking a Workforce Information Manager to manage and analyze workforce information systems, lead on stakeholder engagement, and ensure high-quality HR services. The ideal candidate will have a relevant degree and experience in workforce information management. This position offers a hybrid working model with necessary on-site presence.

Benefits

24/7 wellbeing support via Employee Assistance Programme

Salary sacrifice schemes for transport and childcare

Dedicated Staff Wellbeing Hub

Qualifications

• Experience in managing workforce information systems.
• Strong analytical skills with ability to present data clearly.
• Proven experience in engaging with multiple stakeholders.

Responsibilities

• Manage the Workforce Information function and reports.
• Lead the Registration Authority Manager role.
• Deliver service improvements in HR systems.

Skills

Workforce information management

Stakeholder engagement

Data analysis

Training development

HR systems expertise

Education

Relevant degree or equivalent experience

Job description

The post holder will have specific responsibility for a range of information systems that enable the provision of workforce information to managers and staff including provision of self‑service access to managers and staff on ESR. This will involve the provision of high quality workforce information and planning function which will involve working with multidisciplinary stakeholders and also the triangulation of a range of data sources. The post holder will have overall responsibility for managing the Workforce Information function and the production of timely high quality workforce and planning information to support strategic HR decision making and effective performance management across the Trust. The post holder will be the Registration Authority Manager (RAM) and Privacy Officer for the Trust, leading on all initiatives in regard to the Registration Authority (RA) and User Identity Management (UIM). Hybrid working will be offered but weekly onsite presence for at least 2 days a week will be required.

Ensure the provision of a suite of workforce information reports that include meaningful trends and analysis to divisions and directorates and HR colleagues to support the management and deployment of the permanent and temporary workforce. Formulate the Trust's annual level workforce plan ensuring the deliverables meet the requirements of the regulatory body. Annual workforce plans must be consistent with financial and activity strategies. Ensure the timely provision of all workforce returns to external bodies such as NHS England, the Department of Health Social Care and Health Education England (HEE). Ensure that workforce monitoring reports are accurate and informative, accompanied by adequate explanation and presented in a manner which is easily understandable for the target audience and related to organisational needs. Ensure the appropriate use of all of the Trust's workforce systems, particularly ESR so that the Trust is maximising all functionality and added value.

Deliver a range of systems and/or process‑related service improvement projects that will improve the overall delivery of a responsive quality HR service to the organisation. Manage the provision of systems or service contracts where these are provided by third parties. This will involve regular meetings to drive forward service improvements, raising issues concerning service delivery and negotiating any amendments to contracts or service levels as required.

Identify, develop and maintain improved ways of delivering HR excellence to the Trust, through appropriate technology to achieve efficiencies and improve processes. Develop policies and operating procedures relating to workforce systems ensuring they are relevant, up to date, and user friendly. Act as the HR lead for engaging with regional workforce bodies/organisations e.g. SIG (Special Interest Groups), IBM. Escalate ESR issues in line with internal and external processes. Ensure an integrated approach for systems management across the Trust is in place managing interdependencies between workforce systems, finance systems, and any other contingent information systems. Hold accountability for user security relating to workforce systems assuring the protection of highly confidential employee information. Line manage Workforce Information & Systems Analyst.

General Responsibilities

Ensure all users (managers and workforce) are trained and supported to use the HR systems, working with the IT training team to provide up to date and relevant training and documentation. Develop specific workforce information or system policies and processes as required and contribute to other relevant Trust policies and processes. Manage and develop the performance and capability of members of the Workforce Information and Systems team including setting performance standards, promoting regular feedback and carrying out annual appraisals.

Identify, undertake/implement and recruitment, development and training for the Workforce Information Team or wider HR team as necessary. Conduct appraisal and agree Personal Development Plans with each member of the team and provide regular coaching as necessary. Provide information as necessary for Freedom of Information requests.

Payroll

Support ESR Payroll Specialist with pay related queries between the Trust and its third party Payroll provider. Take an active role in the resolution of complex ESR and payroll issues and lead in provision of data for payroll and system audits.

Registration Authority

Manage the Trust's Registration Authority (RA), responsible for ensuring the adherence to policy and governance for the efficient day to day operation and capacity planning of the RA services. This will also include operational duties associated with RA. Ensure compliance of RA processes and Trust policy in line with any change in local or national policy. Manage RA agents to meet the Trust's operational requirements, ensuring their development and training needs are met.

RA Privacy Officer

Investigate justified or illegal access to a patient's Summary Care Record (SCR) in liaison with Information Governance Manager. Receive alerts when suspicious access has been made to a patient's SCR. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

If you are offered a role with one of the NLPSS partner trusts, as part of pre‑employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk.

RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology. For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1.

About the Trust

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression.

• Rated Good by the CQC
• Two sites, one in central London and one in Stanmore – which has recently opened The Stanmore Building, a new, state‑of‑the‑art inpatient facility
• Our Research and Innovation Centre works closely with our main academic partner, University College London
• Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
• Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
• In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients – the best result of any NHS Trust in the country
• Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts

This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.

Core Values

• Patients first, always
• Excellence, in all we do
• Trust, honesty and respect, for each other
• Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Benefits

• 24/7 access to wellbeing support through our Employee Assistance Programme
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace‑we are committed to patients, to excellence and the wellbeing of our staff.

The RNOH operates a Smoke‑Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.