Quickco Parts Advisor Apprenticeship

Nottingham College; Stretford; On-site; GBP 12,000 - 16,000; Full time

Job summary

Nottingham College seeks a motivated candidate for its Customer Service Apprenticeship Programme. You will learn to assist customers, manage stock-related tasks, and handle calls and face-to-face interactions with a focus on accuracy and efficiency.

You will work both collaboratively and independently to meet goals while maintaining high service standards and professional conduct across tasks.

Responsibilities

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Working to a high level of customer service at all times and remain courteous and polite to customers

Job description

The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Working to a high level of customer service at all times and remain courteous and police to customers