Query Analyst

Rentokil Initial Careers; Dudley; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A leading business services company in Dudley is seeking a Query Analyst for a 6-month fixed term role. The ideal candidate will handle customer queries and provide excellent service. This position offers a competitive salary package, with opportunities to earn more through bonuses and commissions. Join us to contribute to a company that values its people and invests in their development.

Benefits

Competitive salary package

Bonus and commission schemes

Private healthcare scheme

Pension scheme

Employee Assistance Programme

Refer a Friend bonus

Qualifications

• Experience in using systems such as iCABS, Onguard and SOP or similar.
• Experience in dealing with high-volume inbound calls.
• Experience working within a customer service environment.

Responsibilities

• Providing a high level of customer service to deal with complaints linked to accounts.
• Managing Purchase Orders.
• Dealing with customer refunds and credit notes.
• Controlling and monitoring daily query levels.
• Highlighting and escalating process gaps.
• Handling inbound calls.
• Developing good relationships with internal stakeholders.

Skills

Customer service experience

Excellent IT skills including MS Office

Excellent written and verbal communication skills

Good organisational skills

Ability to work to tight deadlines

Tools

iCABS

Onguard

SOP or similar systems

Job description

Rentokil Initial Query Analyst - 6 Month Fixed Term Contract

Join Our Team and Make a Difference!

We are currently seeking a Query Analyst to join our dedicated team at the Dudley office. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,992 per annum
• Expected OTE: £26,632 per annum, with bonus schemes available
• Benefits: Discount scheme, bonus and career opportunities
• Work-Life Balance: Full-time, 6 month fixed term role, Monday to Friday (37.5 hr week) Hybrid with Mon & Thurs in office
• Industry-Leading Training: Receive top-notch training to support our customers' needs

The Role

As a Query Administrator, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.

Key Responsibilities

• Providing a high level of customer service to deal with complaints linked to accounts
• Managing Purchase Orders
• Dealing with customer refunds and credit notes
• Controlling and monitoring daily query levels
• Highlighting and escalating process gaps
• Handling inbound calls
• Developing good relationships with internal stakeholders
• Any other ad hoc administration duties

Requirements

• Experience in using systems such as iCABS, Onguard and SOP or similar
• Experience in dealing with high-volume inbound calls
• Experience working within a customer service environment
• Ability to work to tight deadlines
• Excellent IT skills including MS Office
• Excellent written and verbal communication skills
• Good organisational skills

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

• Website: https://www.rentokil-initial.co.uk/
• LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk
• Facebook: https://www.facebook.com/RentokilInitialCareersUKIE
• Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here