Quartz Compliance Officer

Wren Kitchens Limited; Barton-upon-Humber; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

2 subsidised canteens

Free on-site gym

Excellent training and development

Fantastic career progression

Free parking

Job summary

Wren Kitchens Limited is seeking a Planner Survey Specialist to ensure the highest quality of templates and surveys across the business. You will support templaters, audit on-site templates, and implement improvements to enhance customer experience.

You will train on new planner features and act as the expert for planner and quartz product queries. The role requires strong communication, meticulous attention to detail, and a technical mindset.

Qualifications

• Excellent communication skills, both written and verbal.
• Keen attention to detail and accuracy.
• Technical mindset and process-driven.
• Strong computer skills and ability to multi-task.
• Knowledge of kitchen design and installation.
• Experience with LT55 or 2D/3D planner systems.

Responsibilities

• Ensure high quality of plans delivered by every template surveyor.
• Assist templaters with survey queries.
• Audit templates on site and correct errors to improve customer experience.
• Work to reduce all errors within the business.
• Train on new features in the planner, process and product.
• Be the go-to expert for planner and quartz product queries.

Skills

Communication skills

Detail oriented

Technical mindset

Organised

Kitchen design knowledge

Planner systems

Tools

LT55

2D/3D planner

Job description

About The Role

Main Responsilbilities:

• Ensure high quality of plans are delivered by every template surveyor within the business
• Assist templaters with queries they may have regarding the survey
• Audit the templates taken on site and work with the team to correct any errors found to improve the customer experience
• Work towards reducing all errors within the business
• Training of new features in the planner, process and product
• Seen as the expert and go to person within the business for planner and quartz product related queries
• Provide constructive feedback on opportunities identified within the planner, systems and
  training to improve efficiencies
• Complete daily reports to log the plans checked, training sessions carried out and timesheet for the day
• Attend regular meetings with your peers to offer improvement feedback and share ideas
• Identify and report to the Template Training Managers, any additional training requirements required within their team
• Attend training sessions for new launches/improvements and changes to the planner system to ensure you have an unrivaled knowledge of the planner
• Support the field team by completing templates or surveys where required, either during peak seasons or covering absences
• Manage and update template equipment, ensuring that the teams have the necessary equipment
• Record audits and prepare performance reports
• In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document

Our basic salary is £29,000 plus you will earn a quarterly bonus of upto £2000 meaning you can earn up to £37,000 annually.

What Wren offer:

• 2 subsidised canteens
• Competitive basic salary, plus a bonus of up to £2000 a quarter
• Free on-site gym
• Excellent training and development
• Fantastic career progression
• Free parking
• High-quality IT equipment and software

About You

Essential skills and Knowledge:

• Excellent communication skills - both written and verbal
• Keen attention to detail
• Technical mindset and process driven
• Strong computer skills
• Organised – able to multi-task
• Knowledge of kitchen design/installation and legislation
• Experience in using design software (ie. LT55, 2D-3D planner systems

Applicants for this role who areoffered employment will be subject to a basic criminal record check fromthe Disclosure & Barring Service before the appointment isconfirmed. However, a criminal record will not necessarily disqualify acandidate. Each case will be assessed individually, taking into accountthe nature of the offence and its relevance to the role applied for.

About The Company

At Wren we’re passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. We’re a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.