Quality Technician (PDI) - 12m Fixed Term Contract x 2

Caterpillar Financial Services Corporation; Desford; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading provider of heavy machinery is seeking a Programs (Implementation) Manager to lead key strategic projects focused on customer solutions growth. The role involves coordinating teams, managing projects, and driving strategic objectives within a multinational environment. Ideal candidates will have a postgraduate qualification, PMP certification, and significant experience in program management. The position requires strong skills in data analysis and teamwork, with travel up to 25% required. Join us in shaping a more sustainable world.

Qualifications

• Minimum of 8–10 years of program management experience related to strategy implementation.
• Ability to lead project rollouts with understanding of governance standards.
• Proven experience working within multinational organizations.

Responsibilities

• Organizing processes for all project teams.
• Serves as liaison among project teams.
• Managing program to ensure quality standards.

Skills

Data gathering

Data analysis

Influencing

Program management

Team management

Education

Postgraduate qualification

PMP certification

Job description

Career Area: Strategy

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team – creating and delivering world‑class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

We are looking for a Programs (Implementation) Manager to join our Strategy, Growth and Transformation team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

This role is part of the Customer Solutions team, the engine of our business—driving growth by delivering tailored, territory‑specific solutions that solve customer pain points, accelerate decision‑making, and enable profitable sales execution.

About Strategy, Growth and Transformation Team

The team provides data and insights for executive decision making and sales execution – ensuring that we are delivering our internal and external commitments as we set up the organization. We are responsible for driving accountability for results in Caterpillar and the Caterpillar dealer network. The team uses both structured and innovative problem solving to define opportunities and are centre of excellence for key strategic projects to drive results.

As the Programs (Implementation) Manager you will work on key strategic projects involving internal teams, dealers and/or customers to solve pressing business needs - both short and long term.

Role Definition

Designs, implements, and maintains organizational programs in support of corporate strategy.

What You Will Do (Responsibilities)

• Organizing and coordinating processes and procedures for all project teams to follow within the program.
• Serving as a liaison and building bridges among project teams within the program; translating corporate objectives into program objectives and practices.
• Planning and monitoring program development to ensure that quality standards and goals are achieved.
• Managing all aspects of an organizational program to ensure projects within the program are implemented, accepted and accomplished within a set deadline.

What Will Put You Ahead (Preferred Skills)

• Postgraduate qualification preferred.
• PMP certification will be advantageous.
• Minimum of 8–10 years of commercial project or programs management experience - related to strategy implementation.
• Ability to lead and oversee project roll‑outs with a clear understanding of phasing and governance standards.
• Proven experience working within multinational organizations and across multiple territories.

What You Have (Basic Skills Required)

Data Gathering & Analysis

Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge

• Follows proper data gathering and analysis processes and policies.
• Reports problems that arise in the data collection process.
• Participates in gathering and analyzing an organization's data based on requirements.
• Documents data from various sources and in various formats.
• Utilizes basic data collection and evaluation tools and techniques.

Data-Driven Decision Making

Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals.

Level Working Knowledge

• Applies an assigned technique for data-driven thinking in a Decision-Making process.
• Discerns between "signal" and "noise" when interpreting data.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in the process of choosing KPIs and metrics to influence decisions.
• Utilizes the basic data collection and evaluation tools and techniques.

Influencing

Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Working Knowledge

• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.

Alignment

Knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies.

Level Extensive Experience

• Involves team in discussions focused on clarifying and improving broad commitment.
• Interprets the organization's vision for external stakeholders.
• Establishes clear expectations and accountabilities linked to the vision.
• Develops methods for effectively and consistently communicating strategy and operational goals.
• Helps managers tailor approaches for mobilizing their team around the strategy.
• Refines operational priorities over time to preserve alignment with vision.

Cross-Team Integration

Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Level Working Knowledge

• Maintains a strong internal network that promotes informal collaboration.
• Shares information that may be relevant to other teams across divisions.
• Assess the potential synergies from combining common practices across teams.
• Identifies differences among teams that could cause barriers to effective integration.
• Applies relevant information gathered from comparable teams to own team.

Program Management

Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

Level Extensive Experience

• Evaluates risks and vulnerabilities, and creates contingency plans.
• Advises others on preferred tools, techniques and methods for estimating program cost and time.
• Conducts regular and ad-hoc program reviews with project managers, team and clients.
• Coaches others in maintaining open communication among project managers and interested parties.

Team Management

Knowledge of effective team building techniques; ability to form and manage effective teams.

Level Extensive Experience

• Brings projects to closure and ensures capture of what can be learned from the experience.
• Leads the definition of team mission and objectives for a variety of teams.
• Employs appropriate techniques for maintaining team enthusiasm, energy, and focus.
• Ensures that team members are on board, unified, and moving in the same direction.
• Communicates both within the team and to stakeholders.
• Learns and utilizes special talents and work styles of team members.

Additional Information

• Must be able to travel up to 25% (Domestic & International).

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

December 16, 2025 - December 22, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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