Quality Technician

Pets Choice Ltd; Cardiff; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pets Choice Ltd is seeking a Quality Assurance/Quality Control professional to ensure raw materials and finished products meet specifications and quality standards. You will lead investigations, generate reports, and drive continuous improvements across the Quality Systems.

You will guide production staff, manage non-conformances, support site audits, and provide monthly KPI insights to reduce waste and improve product quality.

Qualifications

• Experience in a Quality Assurance or Quality Control role.
• Experience working within a manufacturing environment.
• Strong attention to detail.
• Promotes safe working practices.
• Experienced in using Microsoft Office.
• Highly self-motivated, results-driven and tenacious, with a strong ability to prioritise multiple tasks.
• Extremely organised and logical, with the ability to develop new procedures.
• Strong communication skills, including a coaching approach and the ability to train others.
• A positive team player with the ability to lead, inspire and influence others.

Responsibilities

• Create and maintain graphs for material testing and report trends.
• Raise concession, deviation, non-conformance or quarantine when out of spec; investigate root cause and preventive action.
• Guide production staff on quality, SOP changes; assist on production check board and lead quality section.
• Investigate customer complaints and propose corrective actions.
• Report status of Quarantine Area and actions to reduce pallets.
• Liaise with Engineering on faults.
• Maintain and create internal specifications.
• Provide support during site audits.
• Generate monthly KPI reports and improvement suggestions.
• Authority to stop the line if product quality fails.
• Raise non-conformance reports and follow up with supplier corrections.
• Track labour costs for fails and report outcomes.
• Monitor pick locations in stock areas to ensure correct matching and labeling.
• Clear/ dispose of short-dated or obsolete stock.

Skills

Quality Assurance

Quality Control

Attention to detail

Safe working practices

Microsoft Office

Prioritise multiple tasks

Coaching / training

Team leadership

Tools

Microsoft Office

Job description

Ensuring that raw materials received and finished products produced are legal, within specification, and of the highest quality. Acting on quality issues, delivering reports, and driving continuous improvement of Quality Systems.

Main Responsibilities

• Create and maintain graphs for material testing, inform Quality Manager on the observed trends.
• Raise concession, deviation, non-conformance report or quarantine product when product is out of specification, find out what is the root cause and propose solution to prevent re-occurrence.
• Guide production stuff including agency workers on product quality, SOP/process changes. Assist on production check board and lead quality section.
• Investigate customer complaints, identify root cause, propose corrective actions and solutions to Quality Manager.
• Report status of Quarantine Area and suggest actions that should be taken to reduce number of pallets.
• Liaise with Engineering if faults are spotted
• Maintain and create internal specifications.
• Provide support to Quality Manager during site audits.
• Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.
• Authority to stop the line in the event of spotting that product does not meet quality or packaging standards.
• Raise non-conformance report. Follow up on supplier correction. Track labour cost for fails and report all outcome to Quality Manager.
• Report status of Quarantine Area and suggest actions that should be taken to reduce number of not necessary stored products.
• Investigate customer complaints, suggest corrective actions and submit complete investigation report to Quality Manager.
• Monitor status of pick locations especially licensed stock aisles to ensure that product is matching pick face location, is undamaged, labelled, with correct destination sheet assigned to the pick face. Address issues and ensure that relevant actions have been taken and complete.
• Liaise with team on clearing/disposing of short dated or obsolete stock
• Generate monthly report summarising all activities and KPIs from your key area flagging concerns and giving suggestions for the improvement.

Skills, Experience and Qualifications required

• Experience in a Quality Assurance or Quality Control role.
• Experience working within a manufacturing environment.
• Strong attention to detail.
• Promotes safe working practices.
• Experienced in using Microsoft Office.
• Highly self-motivated, results-driven and tenacious, with a strong ability to prioritise multiple tasks.
• Extremely organised and logical, with the ability to develop new procedures.
• Strong communication skills, including a coaching approach and the ability to train others.
• A positive team player with the ability to lead, inspire and influence others.