Quality Support Technician

Caterpillar; Leicester; On-site; GBP 33,000 - 38,000; Full time

Job summary

A global manufacturing leader is seeking a Quality Support Technician to ensure product quality in production. The role involves supervising a team to investigate quality issues, maintain records, and ensure compliance with standards. Ideal candidates should demonstrate attention to detail, problem-solving skills, and technical understanding. Excellent benefits are provided, along with opportunities for professional growth.

Benefits

27 days annual leave plus Bank holidays

Contributory pension scheme

Contributory share scheme

Optional flexible benefits including private health care

Qualifications

• Experience ideally within a production or quality environment.
• Able to read engineering drawings.

Responsibilities

• Follow and encourage safe working practices.
• Investigate defects and ensure quality standards.
• Report problems to team leaders and suppliers.
• Share information and solve quality issues.
• Use problem-solving skills to fix issues.
• Record defects and track repairs.

Skills

Attention to Detail

Problem‑Solving Skills

Good Communication

Technical Understanding

Tools

CMM

Faro Arm

Excel

PowerPoint

Job description

Career Area:

Operations

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title:

Quality Support Technician

Salary:

£ 33,800 rising to £ 37,500 when role objectives are reached

Contract

Full time & permanent

Location:

Desford, Leicestershire

The Opportunity:

As a Quality Support Technician in Building Construction Products (BCP), you’ll play an important role in supporting quality across the production area. You’ll help lead a small team of Auditors and Quality Technicians, working together to spot, record, and sort out quality issues. Your job will involve investigating problems, keeping accurate records, and making sure products meet the right standards before they move on.

What you will do:

As a Quality Support Technician, you are accountable for, but not limited to:

• Following and encouraging safe working practices to help keep the work area safe and productive.
• Spotting and investigating defects using clear processes to make sure products meet quality standards.
• Reporting problems clearly to team leaders and suppliers so they can be sorted quickly.
• Working with others to share information and solve quality issues together.
• Using problem‑solving skills to fix issues and help improve how things are done.
• Recording defects and tracking repairs using the computer system to make sure nothing gets missed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What You Can Demonstrate:

• Attention to Detail: Able to follow clear processes and spot defects accurately during production.
• Problem‑Solving Skills: Comfortable working through issues and finding practical solutions to keep things moving.
• Good Communication: Can explain problems clearly to team members, suppliers, and other departments.
• Technical Understanding: Able to read engineering drawings and use basic computer tools like Excel and PowerPoint to log and report issues.

What You May Have:

• Previous supervisory experience, ideally within a production or quality environment.
• Experience using hand measuring tools such as CMM and Faro Arm.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Will Get

One Company, Limitless Opportunities

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long‑standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits

27 days annual leave plus Bank holidays - opportunity to buy and sell, Bonus, Contributory pension scheme - Caterpillar will double the employee’s contribution Up to 10%, Contributory share scheme - Caterpillar will match 50% of the employee’s contribution, optional flexible benefits including access to private health and dental care plans, EV car lease etc.

Travel

Not required

Posting Dates:

November 12, 2025 - November 27, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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