Quality Support Manager (Domiciliary Care) - Interim

Bupa; Wantage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health provider in Wantage is looking for an experienced Quality Support Manager to oversee care services. You will lead a dedicated team to ensure high standards of care for residents and foster independence. This interim role offers a competitive salary and comprehensive benefits, including wellness programs and flexibility in work arrangements.

Benefits

Healthcare access and support

Annual allowance for healthcare products

Free meals with every shift

28 days holiday

Interest-free annual travel loan

Sick pay scheme

Discounts at retailers

Qualifications

• Experience working in a care environment and managing a team.
• Clinical background and further health/social care qualifications are advantageous.
• Ability to implement action plans and address the needs of others.

Responsibilities

• Coaching and developing the Registered Domiciliary Care Manager and care team.
• Planning and providing high standards of care for residents.
• Leading the allocation of visits to clients and managing senior care assistants.

Skills

Communication skills

Organizational skills

Leadership

Teamwork

Sensitivity to others' needs

Education

Level 5 Diploma in Leadership Management in Adult Care

Registered Managers Award or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Quality Support Manager (Domiciliary Care) – Interim Post

Richmond Villages Letcombe, South Street, Letcombe Regis, OX12 9JY

Premium Retirement Village

From £40,000 per annum, plus excellent benefits

Interim 6 month post (40 hours per week)

We make health happen

At Bupa, we provide support when it's needed most, and our Richmond Villages Letcombe offer luxury retirement living, an aspirational lifestyle for our residents, and our top‑tier accommodation is matched by superior service. We provide person‑centred care that supports independence and respects individual choice, enabling our residents to lead their best lives.

Our Quality Support Manager plays a crucial role in coaching and developing the Registered Domiciliary Care Manager, Senior team members and the wider care team.

You will develop the delivery of personalised care services within our Assisted Living and independent Living apartments.

Your leadership and expertise are vital in creating a supportive and nurturing environment, fostering independence and dignity for all residents. Working alongside the Head of Care and the Village Manager to develop an integrated approach to service delivery. If you are passionate about making a positive impact in the lives of others, this role offers a rewarding opportunity to lead and inspire a team committed to exceptional care.

You’ll help us make health happen by:

• Working as part of a dedicated, experienced and driven leadership team in the village.
• Planning and providing a high standard of care for residents based on the assessment of their needs, ensuring you consult with the resident, their relatives and the care team.

• Managing and leading senior care assistants with the daily allocation of visits to clients.
• Leading the ongoing assessment, planning and evaluation of care for residents including designation of tasks to Care Assistants.
• Training new staff, inductions, audits, reviewing care practise within the Village and other duties as required.
• Liaising with the General Practitioner, Chiropodist, Occupational Therapist, Physiotherapist and other health professionals.
• Reviewing stock levels of nursing supplies and submitting replenishment orders.
• Updating Medication Administration Record sheets and managing medications distributed to residents.
• Reporting any significant changes in the health of residents to the Village Manager and keeping the next of kin informed.
• Assisting residents with the ordering and administration of their medicines as appropriate.
• Answering the emergency call system for the independent, assisted and supported living residents.
• Assisting residents who need help with the activities of daily living, including dressing and washing and supporting residents with mobility problems and other physical disabilities.

Key Skills / Qualifications needed for this role:

You hold a Level 5 Diploma in leadership management in adult care (or equivalent) and have previous experience working in a care environment. A clinical background, previous experience managing a team and any further health and social care, or relevant management qualifications would be advantageous. An excellent communicator with strong organisation skills and an ability to use Microsoft Office, in particular Word, Excel and Email. You’re sensitive to the needs of others with an ability to implement action plans and address needs. Leading by example, you’ll work well as part of a team, sharing best practise to help deliver outstanding care to our residents. A registered managers award or equivalent is desirable.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare – Quick, easy access to support, advice and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Free meal with every shift.
• 28 days holiday.
• Long Service – For every milestone at Bupa we will reward you with e‑cards, extra holidays and money.
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets.
• Wagestream – Have early access up to 40% of your earned wages within minutes.
• Competitive pension plans and parental leave options as well as access to unique products such as our menopause plan.
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Care Home – Management

Locations: Richmond Letcombe Regis Village