Quality Support Manager

Alliance Healthcare; Ridgacre; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare logistics provider is seeking a Quality Support Manager to ensure compliance with quality standards at their state-of-the-art logistics facility. This fully site-based role requires routine quality oversight, collaboration with the Quality Management team, and a commitment to enhancing customer satisfaction. Ideal candidates will have experience in quality assurance and strong relationship management skills.

Qualifications

• Experience in quality assurance processes.
• Ability to manage internal stakeholders effectively.
• Commitment to continuous improvement initiatives.

Responsibilities

• Undertake routine quality-related activities.
• Support the Quality Management team.
• Work with internal stakeholders to develop a quality culture.

Skills

Quality oversight

Non-conformance management

Customer service

Compliance with GDP

Job description

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. The Central Logistics Centre (CLC) is Alliance Healthcare UK's new, next-generation logistics facility based in Birmingham. Designed with advanced automation and cutting-edge robotics, the CLC is a world-class, game-changing addition to the Alliance Healthcare estate, set to redefine how we manage and deliver medical, health and beauty products to our customers across the UK. The Quality Support Manager is a key role that will provide quality support to the CLC to ensure compliance with GDP (Good Distribution Practise) and quality standards. This role will be fully site based, with occasional travel to other sites for cover or training purposes.

• Undertake routine quality-related activities including quality oversight reviews, non‑conformance management, facility temperature reviews, oversight of pest control records, management of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non‑compliance with GDP requirements.
• Support the Head of CLC and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP in the CLC.
• Work with internal stakeholders to develop a quality culture incorporating continuous improvement across the central logistics centre and make recommendations to the Head of CLC. We value team members who can commit to providing exceptional service and exceeding customer expectations, contributing actively to quality assurance processes to achieve the highest standards, collaborating to enhance customer satisfaction and business performance, and proactively addressing customer needs for a positive experience. You will be expected to support our business objectives by championing quality and enhancing customer experience. Our mission is to maintain a culture of excellence and customer focus at every level of our organisation.