Quality Officer - Partnerships

Birmingham Newman University; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A university in Birmingham seeks a dedicated Quality Assurance professional to support the Quality Office, focusing on validation processes and partner communication. The successful candidate will monitor quality systems and contribute to continuous improvement. Essential skills include effective communication, customer service, and strong organizational abilities. This role offers competitive benefits including 35 days annual leave, pension scheme, and professional development opportunities. Apply by 15th December 2025.

Benefits

35 days annual leave

Pension scheme

Employee assistance programme

Occupational health services

Qualifications

• Experience in a Quality Assurance role within higher education or customer-focused administrative environment.
• Aptitude to create and interrogate databases.
• Experience of taking minutes and organising meetings.

Responsibilities

• Support the work of the Quality Office in validation processes.
• Communicate with partners regarding programme development.
• Monitor records of validation and review events.

Skills

Communication

Customer service

Organisational skills

Attention to detail

Job description

The postholder will support the work of the Quality Office and the University as a whole and in particular the work of the Collaborative Provision Unit in respect to franchise and validation work. Duties will include validation processes, , managing the established quality systems and servicing of a major committee

To be responsible for communication with partners with respect to University programme development, being proactive in obtaining information from academic departments.

To arrange and attend partner assessment panels, where necessary, and provide guidance on regulations, policies and procedures in support to the Chair of the Panel.

To provide authoritative guidance to partners on University expectations around student representation, student feedback and university policies and procedures.

To undertake travel to partners as part of the audit work covering student ID and attendance checks

Responsible for the good practice in the administrative procedures and processes of the Quality Office and be instrumental in the development and implementation of good practice where appropriate.

Responsible for monitoring records of validation and review events and in the implementation and tracking of action points

Candidates should have experience of working in a Quality Assurance role within a higher education sector or a customer-focused administrative environment within the higher education sector or transferable field. Aptitude to create and interrogate databases. Excellent communication, customer service and organisation.

Experience of taking minutes and notes and organising all elements for meetings. Good organisational skills and attention to detail as well as able to work well in both a team and on their own and experience of office packages

Informal enquiries about this opportunity are very welcome. Please contact John Lahiri, Head of Admissions, at [e-mail], to discuss the role further.

An application form and further details about this role are available from newman.ac.uk/jobs. Please email your completed application form by the advertised closing date to: [e-mail].

Closing date for applications: 15th December 2025

Interview date to be confirmed

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.

Birmingham Newman University is an Equal Opportunity Employer

Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.