Quality Officer

City and County Healthcare Group Ltd; North East; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading healthcare provider is seeking an empathetic Quality Officer in North East England to support high-quality care services. Responsibilities include planning care, conducting assessments, and supervising care workers. The ideal candidate should have experience in assessments and a genuine interest in client welfare. Join us and make a difference in the community.

Benefits

Enhanced maternity and paternity pay

Death in Service Payment

Pension scheme

28 days annual leave (pro rata)

Cycle to work scheme

Paid training

Flexible hours

Self-development opportunities

Discounts with Blue Light Card

Responsibilities

• Support the planning of care worker rotas.
• Carry out regular reviews of individual services.
• Participate in multi-disciplinary reviews of service users' needs.
• Shadow new care workers to ensure competence.
• Evaluate care worker practices during supervision.

Skills

Experience in initial risk and needs assessments

Partnership with service users and healthcare professionals

Interest in working with specific client groups

Patience and compassion

Willingness to engage in vocational training

Initiative and autonomy

Job description

Location: TS23 (Wolviston Billingham & Cowpen Bewley)

Pay Rate: 12.80 per hour plus mileage

Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)

Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of TS23.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field including the assessment and review of individual services and the practical supervision instruction and support of care professionals.

As an integral member of Comfort Call (CCH Group) you'll play a vital role in enhancing the well-being and quality of life of each individual under your care.

Your responsibilities will include:

• Planning: Working with Care Coordinators to support the planning of realistic effective care worker rotas with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews: Carrying out regular reviews of individual services including repeated and renewed needs and risk assessments
• Participate as required in multi-disciplinary review of service users needs.
• Shadow: Shadow new care workers in the field to ensure their competence
• Observation: Carry out the on-site observation and evaluation of care worker practice as part of routine supervision in response to particular performance concerns or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions but their role will typically also entail a certain amount of office-based administrative work.

If you're ready to embark on a rewarding journey where every interaction counts join us in creating a warm and supportive environment with our clients.

Qualifications:

• Experience in carrying out initial risk and needs assessments in respect of individual service users either in the service users home or where required in other settings such as hospitals or residential / nursing homes.
• Experience of working in partnership with service users their family carers advocates healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs continually enhancing skills and knowledge.
• Display initiative and autonomy.

Additional Information:

• Enhanced occupational maternity and adoption pay
• Enhanced occupational paternity pay entitlement
• Death in Service Payment
• Pension scheme
• Benefits and Well-being Platform
• 28 days annual leave (pro rata)
• Cycle to work scheme
• Refer a friend scheme earn 300 per referral!
• Blue Light Card eligibility exclusive staff discounts at big brands for you
• Flexible hours part and full time available
• Local work and paid mileage
• Paid training online and face to face
• Self-development progression opportunities
• Access to our in-house app
• Work for the largest care company in the UK!
• No experience necessary

Book an interview at a time and date to suit you!

Remote Work: No

Employment Type: Full-time

Key Skills

Access Control System,Compliance,Furniture,Housekeeping,Assembling,Building Electrician

Experience: years

Vacancy: 1