Quality Officer

Comfort Call; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local care services provider in West Yorkshire seeks a Quality Officer to enhance the well-being of individuals receiving care. In this role, you will support care planning and conduct service reviews, ensuring the high quality of care provided. Ideal candidates will have strong communication skills and an empathetic approach. The position involves significant community engagement along with some office-based tasks.

Qualifications

• Caring and empathetic attitude towards others.
• Ability to work collaboratively with care professionals.
• Experience in assessing and reviewing care services.

Responsibilities

• Support planning of effective care worker rotas.
• Conduct regular reviews of individual services.
• Participate in multi-disciplinary reviews of service users' needs.
• Shadow new care workers to ensure their competence.
• Observe and evaluate care worker practice on-site.

Job description

Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of West Yorkshire. As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals. As an integral member of Comfort Call (CCH Group), you'll play a vital role in enhancing the well‑being and quality of life of each individual under your care. Your responsibilities will include:

• Planning - Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews - Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate - Participate as required in multi-disciplinary review of service users' needs.
• Shadow - Shadow new care workers in the field to ensure their competence
• Observation - Carry out the on‑site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office‑based administrative work.