Quality Manager (Bracknell)

Trigon Recruitment Ltd; Bracknell; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A recruitment agency is seeking a Quality Manager for a hybrid role based in Bracknell, Berkshire. The role involves compliance monitoring, quality assurance, and supporting team processes with an emphasis on IPS and SEQF standards. The ideal candidate will have extensive audit experience and a proven ability to manage quality and compliance effectively. Regular travel to the team is expected, alongside home working, as part of this role.

Qualifications

• Strong knowledge of quality and compliance standards in IPS and SEQF.
• Audit experience in documentation and processes.
• Ability to effectively communicate findings to stakeholders.
• Experience meeting contractually defined quality targets.
• Proven ability to independently manage workload.

Responsibilities

• Design systems and processes for compliance with contractual requirements.
• Deliver regular quality monitoring tasks to ensure fidelity.
• Support implementation and monitoring of quality management systems.
• Record and report findings for areas of improvement.
• Coaching and training staff on quality processes.
• Prepare reports for client-facing exercises.
• Ensure readiness for contractual audits.
• Act as Safeguarding lead.

Skills

Quality and Compliance understanding of IPS and SEQF

Audit experience

Feedback communication skills

Experience with contractual targets

Track record of quality and compliance

Process documentation skills

Data manipulation in Excel

Monitoring and reporting experience

Job description

Location

Bracknell, Berkshire, South East, UK

Role

Quality Manager

Salary

Up to £34k Hybrid

Perm Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base. 3 days in the field, 2 working from home.

Responsibilities

• Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement.
• Spot trends and make proactive suggestions for solutions.
• Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. This could be through induction as well as group and 1-1/observations, training and audits.
• Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
• Play a role in the preparation and checking of contractual reports required by the Client.
• Provide support and present during client facing quality assurance exercises.
• Support Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001:2015.
• Take the lead on ensuring that Project teams are ready for any contractual audits and are fulfilling contractual obligations.
• Act as Safeguarding lead.
• Any other duties as reasonably required for the smooth running of the program.

Skills and Experience

• A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team.
• Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery.
• Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate.
• Experience of working to contractually defined targets and standards.
• A proven track record of achieving outstanding quality and compliance on projects.
• Skilled in understanding contractual requirements and applying them to practical delivery.
• Experience of working independently to manage and deliver own workload.
• Experience of developing and maintaining process documentation on behalf of a team.
• Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.
• Experience with the monitoring and reporting of Case management systems.

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