Quality Manager

GET STAFFED ONLINE RECRUITMENT LIMITED; Shrewsbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading global packaging manufacturer based in Shrewsbury is seeking a Quality Manager to oversee quality systems including BRC certification. The role involves maintaining compliance, managing customer complaints, and driving continuous improvement initiatives. Candidates should have at least 3 years of managerial experience in quality roles within FMCG manufacturing. This position offers competitive benefits including annual leave and performance-based bonuses.

Benefits

25 days annual leave plus 1 additional day for birthday

Employer pension contribution

Cash plan and discount benefit scheme

Annual bonus based on performance

Qualifications

• Minimum 3 years in a managerial quality role, preferably in FMCG manufacturing.
• Experience with BRC certification and audits.
• Proficiency in quality system design and implementation.

Responsibilities

• Maintain and update Quality Management systems.
• Plan and conduct internal audits for compliance.
• Manage customer complaints and documentation.
• Lead root cause analysis and implement corrective actions.
• Drive continuous improvements in quality standards.

Skills

Quality Management Systems

Root Cause Analysis

BRC Audit

Process Design

Customer Satisfaction Initiatives

Job description

Quality Manager

Telford, Shropshire, UK

Full-Time | Permanent

About Our Client

Our client is a global leader in the manufacture of sustainable aluminium packaging for the food industry. With innovation, quality, and environmental responsibility at the heart of their operations, they are committed to driving positive change across their supply chain and product lifecycle.

Role Overview

The Quality Manager will have full responsibility for all aspects of company quality systems including BRC certification. They will ensure the products meet both external and internal requirements, including legal compliance and customer expectations. A hands‑on role being active in day‑to‑day operations, problem‑solving and continuous improvement.

Key Responsibilities

• Maintenance and updating of all Quality Management systems.
• Planning, conducting and following up on internal audits ensuring compliance with all relevant departments.
• Management of customer complaints, including all relevant documentation.
• Leading and documenting cross‑functional full root cause analysis and implementing corrective action (CAPA).
• Tracking and actioning rework, scrap and defects.
• Analysing and presenting data‑driven insights to Senior leadership and peers.
• Management of internal and external non‑conformance.
• Identifying and leading initiatives to enhance customer satisfaction and compliance.
• Responsibility for quality induction training.
• Identify and report on key hygiene/quality risks and appropriate corrective action.
• Attend customer and supplier site meetings as required; this may require some international travel.
• Continuous improvements in relation to systems, policies and processes.
• Management, development and coaching of direct reports.
• Coaching employees in quality standards whilst promoting quality culture across the business.

Qualifications & Experience

• Previous Quality and Hygiene experience within a managerial role min 3 years
• FMCG Manufacturing experience
• BRC Audit proficiency
• Process/ SOP system design and implementation
• QMS implementation
• Root Cause Analysis and corrective action management

Benefits

• 25 days annual leave plus 1 day for birthday
• Employer pension contribution
• Cash plan and discount benefit scheme
• Annual bonus based on performance

Apply today with an up‑to‑date CV.