Quality Manager

Eurofins; Needham Market; On-site; GBP 21,000 - 30,000; Part time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Company Pension Plan

Life Assurance Scheme (4x salary)

Healthcare Cash Plan

Employee Assistance Programme

Job summary

Eurofins is seeking a Quality Assurance professional to oversee ISO17025 accreditation adherence across relevant laboratories. The role involves maintaining accreditation, coordinating audits, and driving a culture of outstanding quality in line with customer requirements.

The fixed-term contract runs until 31 October 2027 with part-time hours (18.75 per week) spread across Monday to Friday between 09:00 and 17:00.

Qualifications

• Excellent working knowledge of ISO17025 requirements.
• Proven experience in UKAS accredited laboratories.
• Experience in quality and/or quality control roles.
• Strong auditing skills and investigative mindset.
• Good written and spoken communication with IT proficiency.

Responsibilities

• Maintain accreditation to ISO17025 and related approvals.
• Ensure UKAS, business and customer requirements are met within scope.
• Lead internal audits and prepare pre-audit information with timely corrective actions.
• Maintain and amend site quality documentation and document control.
• Coordinate internal audit programme and witness scheduling.
• Monitor nonconformities and ensure timely corrective actions.
• Investigate customer complaints with management team involvement.
• Review Quality KPIs and data with management.

Skills

ISO17025 knowledge

UKAS accreditation experience

Auditing skills

Quality control

Communication skills

Education

Degree in chemistry or microbiology or related discipline

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network

Job Description

The purpose of this role is to be responsible for adherence to the quality systems and the requirement of all accreditation statuses for the relevant laboratories. To inspire and drive a culture of outstanding quality to exceed the requirements of our customers and embrace our core organisational values.

Please note this is a fixed term contract ending31/10/2027. Working part time, 18.75 hours per week, with the flexibility to work these hours across Monday to Friday between the hours of 09:00 and 17:00.

• Responsible for the maintenance of accreditation to ISO 17025, plusother accreditations and approvals where appropriatefor the Laboratories.
• Ensure that the requirements of UKAS, business and customers are met within the scope of the accredited laboratory.
• Participate and facilitate external laboratory audits. Including the submission of pre-audit information and ensure that corrective actions are completed and submitted to the relevant body within the timescale required.
• Maintain the document control system for site specific documentation, prepare and amend quality documentation as required.
• Lead and monitor the internal audit programme to ensure audits are performed effectively and in accordance with the audit plan, time and applicable standard. Carry out system audits and ensure the method witness schedule is adhered to.
• Monitor and verify the completion of any nonconformities raised during internal and external auditing, and during routine laboratory operations by the responsible parties, through regular follow up and verification.
• Raise non-conforming work issues related to Quality and investigate using root cause.
• Monitor and verify timely investigation of customer complaints and client queries in conjunction with the laboratory management team.
• Review overall performance in Internal and External Quality Control.
• Evaluate investigations into failures, trend and bias to ensure that they have been appropriately investigated to establish root cause, impact on customer results and the implementation of corrective and preventive actions.
• Ensure that all equipment records, calibration and monitoring are completed by designated laboratory personnel. Review calibration recordsto ensure equipment is fit for purpose and compliant with quality standards.
• Coordinate equipment commissioning and any external calibrations in line with quality requirements.
• Monitor and review performance of laboratory quality control checks, for example AQC, DPC and environmental monitoring.
• Coordinate the annual management review meeting, collate required quality information and trend analysis. Ensure actions are effectively managed and progressed.
• Report up to the Group Quality Managers and/or Director of Technical and Quality, without delay, any issues affecting quality in the laboratories.
• Provide the monthly Quality KPI report to the site management, the Director of Technical and Quality and the Technical and Group Microbiology Quality Managers.
• Report Quality Metric data monthly within the deadline specified.
• Train laboratory staff in quality inductions, ISO17025, relevant retailer requirements and auditing where applicable.
• Build relationships with laboratory staff; engage laboratory staff in the purpose, their responsibilities and use of the quality system; consult and communicate change to staff.
• Any other duties necessary to ensure the quality of results and service to the customers as designated by the Group Quality Manager/ Director of Technical and Quality.

Qualifications

• Excellent working knowledge of the requirements of ISO17025.
• Proven experience of working in a UKAS accredited laboratory
• Working experience in quality and/or quality control function.
• Proven experience of working in a quality role.
• Good auditing skills e.g. not swayed, or diverted, be inquisitive etc.
• A degree in chemistry /microbiology or related discipline, or equivalent laboratory experience would be desirable.
• Excellent written and spoken communication skills with strong IT proficiency.
• Excellent analytical and reporting skills.
• Must have a ‘can do’ attitude and be able to deliver change through people management skills.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work ouremployees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

Weembracediversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.