Quality Manager

OneCall24 Limited; Leeds; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare provider in Yorkshire is seeking a Quality Manager to oversee high-quality care delivery. This role involves leading a team of staff, ensuring compliance with regulations, and maintaining relationships with clients and stakeholders. The ideal candidate has experience in the healthcare sector, strong leadership skills, and a full UK driving license. Competitive salary and professional development opportunities are offered.

Benefits

Competitive salary package

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in a Quality Manager or similar role within the healthcare sector.
• Strong communication and leadership skills to support teams.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Lead and supervise field-based staff and nurses across care packages.
• Develop and update Care Plans to meet clients' needs.
• Ensure compliance with CQC regulations.

Skills

Leadership skills

Communication skills

Stakeholder management

Compliance understanding

Report writing

Team collaboration

Job description

Job Title: Quality Manager

Location: Leeds (Field-based, with travel to care packages)

Salary: £30,000 - £35,000 per annum (Depending on experience)

Contract Type: Permanent | Hours: Full-time (Monday - Friday, 9:00am - 5:30pm)

Start Date: Immediate

About the Role

We are seeking a dedicated and experienced Quality Manager to oversee the delivery of high-quality, person-centred care across our complex care packages in Yorkshire. This role plays a pivotal part in ensuring compliance, supporting staff performance, and maintaining strong relationships with clients, field workers, and external stakeholders.

As the Quality Manager, you will lead a team of field-based staff and nurses, ensuring the consistent delivery of safe, effective, and compassionate care for both adults and paediatric clients.

Key Responsibilities

• Lead and supervise field-based staff and nurses across care packages.
• Develop, review, and update Care Plans to meet each client's unique needs.
• Maintain accurate and timely documentation within the CRM system.
• Conduct staff supervisions, competency sign-offs, and interviews to ensure quality and compliance.
• Ensure care delivery adheres to CQC regulations and internal compliance standards.
• Liaise effectively with ICBs, case managers, and local authorities to ensure smooth coordination of care.
• Oversee up to six complex care packages, ensuring the highest standards of service.

Required Skills & Experience

• Proven experience in a Quality Manager or similar role within the healthcare or complex care sector.
• In-depth understanding of compliance requirements, particularly within complex care, mental health, learning disabilities (LD), and autism.
• Strong communication and leadership skills, with the ability to motivate and support multidisciplinary teams.
• Excellent stakeholder management skills, with experience liaising with healthcare partners and regulatory bodies.
• Confident in report writing and maintaining accurate records.
• Ability to work effectively as part of a collaborative team.
• Full UK driving licence and access to own vehicle (essential for travel between packages).
• Experience working with both paediatric and adult clients.
• Previous experience with a competitor in the complex care sector is highly desirable.

What We Offer

• Competitive salary package with performance-based reviews.
• Supportive and collaborative work environment.
• Opportunities for professional development and progression.
• Meaningful work that directly impacts the lives of clients and their families.

If you're a compassionate leader with a passion for delivering exceptional care and ensuring compliance excellence, we'd love to hear from you!

📧 Apply now with your updated CV or contact our recruitment team for more information.