Quality Manager

Saica Group; Harpur Hill; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Training and development

Qualification funding

25 days holiday plus holidays

PPE provided

Discretionary annual bonus

Company pension

Flu and eye test vouchers

Wellbeing activities

Cycle to work scheme

Fruit every two weeks

Job summary

Saica Group, Buxton, Derbyshire, seeks a Quality Manager to lead the site quality agenda and deploy the quality strategy across operations. You will manage a small Quality team and partner with Operations and CI to sustain class-leading product quality and drive continuous improvement.

Responsibilities include maintaining ISO 9001/14001 and BRC compliance, overseeing audits, handling customer feedback and NCRs, and delivering quality metrics to the Site Leadership Team.

Qualifications

• Extensive experience developing and managing quality systems and audit processes (BRC, ISO, food safety).
• Experience in print/packaging industry is advantageous.
• Proven ability to implement process improvements.
• Line management or supervisory experience.
• Fully qualified BSI Lead Auditor.
• MS Office proficiency.
• ERP systems experience (EFI Radius, SAP).

Responsibilities

• Manage day-to-day activities of the Quality Team to meet standards.
• Ensure compliance with BRC, ISO 9001, 14001 and A2 permit.
• Improve procedures, documentation and audits of the quality management system.
• Understand customer needs and ensure quality is a core part of the system.
• Maintain internal audit schedule and action NCRs.
• Ensure Audit Ready status and investigate customer complaints.
• Develop quality metrics and reporting for internal/external use.
• Identify training needs and deliver internal training.
• Communicate quality issues with Operations and attend daily meetings.
• Represent Quality Department in Site Leadership Team and budget delivery.
• Foster a culture of compliance, quality and continuous improvement.
• Manage site health and safety procedures.
• Deliver site quality induction to new employees.

Skills

Quality systems management

Audit processes

BSI Lead Auditor

Education

BSI Lead Auditor certification

Tools

EFI Radius

SAP

Job description

Quality Manager

Location: Buxton, Derbyshire

Salary: From £45,000.00 to £50,000 depending on experience plus attractive benefits package

Contract: Full time, permanent

Shift: On site, Monday - Friday

About Us

Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX). Sustainability at Saica begins with our values – we care, we value and we challenge.

About the Role

You will be responsible for leading the site Quality agenda, ensuring the full deployment of the quality strategy, systems and processes to ensure the delivery of class‑leading product quality performance. Leading a small team of Quality Assistants, you will work closely with Operations and the site Continuous Improvement Manager to ensure processes and activities have clear standards which are met rigorously and continue to be developed in line with best practice. You will help champion and deliver a quality improvement mindset, supporting CI activities across the whole site.

Responsibilities

• Manage the day-to-day activities of the Quality Team, coordinating activities required to meet company, site and regulatory quality standards.
• Ensure compliance with specific external and internal standards including BRC, ISO 9001, 14001 and A2 permit.
• Specifically, manage and improve procedures, documentation & auditing of the quality management system. Work closely with operational and technical colleagues to ensure understanding and responsibilities.
• Understand the needs and expectations of customers regarding product quality, ensuring these expectations are a core part of the quality management system.
• Ensure the internal audit schedule is kept fully updated and all recommendations and NCRs are relayed back to the relevant business areas, actioned and closed off accordingly.
• Ensure the site is always at ‘Audit Ready’ status.
• Effectively investigate and process customer complaints, managing the process for any corrective and preventative action.
• Develop and maintain quality assurance metrics and reporting for both internal and external purposes including complaints, internal NCRs, in‑house rejects, customer returns and cost of all errors and waste.
• Together with Line Managers, identify training needs to meet quality requirements and deliver internal training where appropriate.
• Regularly communicate with Operations regarding quality issues, attending daily operations meetings to report any relevant Quality issues.
• Represent the Quality Department within the Site Leadership Team, playing a full part in the delivery of the site strategy and budget.
• Help develop a culture of compliance, quality and continuous improvement across the site.
• Manage all site health and safety procedures, ensuring site H&S standards are met.
• Deliver site Quality induction to all new employees.
• Continuously develop own knowledge on best practice, networking with colleagues at other sites and keeping abreast of industry and legislative developments.
• Lead and develop Quality team members, ensuring individuals have the appropriate level of support, 1:1s and training to enable them to perform effectively. Ensure team members receive regular feedback and that all performance appraisals and development plans are up to date.

Qualifications

• Extensive experience of developing and managing quality systems and audit processes with previous experience of BRC, ISO & food safety standards.
• Previous experience in Print/packaging industry – a distinct advantage.
• Proven ability to implement process improvement initiatives.
• Previous experience of line managing or supervising teams.
• Fully qualified BSI Lead Auditor.
• Competent user of MS Office, in particular Word, Excel, PowerPoint & Outlook.
• Experience of ERP systems, preferably EFI Radius and SAP.

Benefits

• Ongoing training and development.
• Funding for role‑specific professional qualifications.
• 24 days holiday a year plus Bank Holidays and shutdown at Christmas.
• Full uniform / PPE supplied.
• Discretionary annual bonus scheme.
• Contributory pension scheme.
• Flu and eye test vouchers.
• Wellbeing activities.
• Cycle to work and tech scheme.
• Fresh fruit every two weeks.

Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates. If you feel you have what it takes to be successful in this role, please apply and submit your up‑to‑date CV and covering letter for consideration.