Quality Manager

Randstad CPE; Eastbourne; On-site; GBP 50,000 - 58,000; Full time

Job summary

A recruitment agency in Eastbourne is seeking a Quality Manager to ensure compliance with high-quality standards. The role involves leading the Quality Management System, managing a team, and resolving quality issues. Candidates should have at least 5 years of experience in quality management, with strong communication skills and a background in team management. Attractive benefits include a competitive salary and an annual bonus.

Benefits

33 days holiday

Healthcare Cash Plan

10% Bonus

Flexible Working

Training and development

Qualifications

• 5 years' experience in leading/managing a quality function.
• Able to interpret complex information and make decisions.

Responsibilities

• Deliver a robust Quality Management System (QMS).
• Lead and support the Quality Team.
• Coordinate resolution of customer complaints.
• Identify opportunities for quality process improvements.
• Manage internal process audits.
• Conduct regular stakeholder quality performance meetings.

Skills

Excellent fluency in spoken and written English

Strong communication skills

Team building and management

Report writing and presentation skills

Project management

Self-starter and effective time management

Education

Preferred membership of Chartered Quality Institute

Tools

Power BI

Job description

Title: Quality Manager

Location: Eastbourne

Hours: Monday - Friday 37 hours per week

Salary: Circa £50,000 - £58,000

Benefits: 33 Days Holiday, Early finish on Fridays, Healthcare Cash Plan, 10% Bonus, Flexible Working, Half a day Fridays and much more…

The Opportunity

As the Quality Manager, you will ensure that all components and products consistently meet high-quality standards. You will champion quality across the site, lead the Quality Management System (QMS) to ensure compliance with ISO 9001, and drive a closed-loop approach to resolving systemic failures. Your work is essential in ensuring everyone at the company has access to process documentation and can fulfill their roles without causing quality errors.

Key Responsibilities

• QMS Leadership: Deliver a robust Quality Management System (QMS) ensuring conformance to internal, customer, ISO 9001, and regulatory/legal requirements.
• Team Management: Lead and support the Quality Team, managing workflow, and supporting engagement from other business functions.
• Issue Resolution: Coordinate the investigation and resolution of customer complaints and Non-Conformance Reports (NCR's), consistently using the 8D process and meeting associated CSL KPIs.
• Continual Improvement: Lead efforts to identify opportunities for and make improvements to the key quality processes on site.
• Audit Management: Manage the monitoring, measurement, review, and auditing of internal processes, especially those affecting product quality.
• People Development: Overall responsibility for Quality team people management, including performance reviews, 1:1's, and recruitment.
• Stakeholder Communication: Lead regular 'PQM' meetings to report on company quality performance to a wide group of stakeholders and manage customer and business partner expectations on product quality issues.

Required Knowledge & Experience

• 5 years' experience of leading/managing a quality function is preferred.
• Excellent fluency in spoken and written English and strong communication skills.
• Experience in building and maintaining a high-performing team.
• Report writing and presentation skills.
• Able to manage complex improvement projects and interpret complex information to make decisions.
• A self-starter and effective time manager, able to see projects through to completion.

• Membership of the professional body Chartered Quality Institute is preferred.
• Experience in creating Power BI reports is a distinct advantage.

Benefits

• At least 7.5% Annual Bonus
• 33 days holiday per year (inclusive of bank holidays)
• Wellbeing programme supporting
• Overtime Available
• Health Cash Plan
• Earning gifts, vouchers, and long service awards
• Vibrant and lively work environment
• Up to 8% pension
• Canteen and free fruit onsite
• Responsibility and autonomy
• Training and development
>Fitness app, with stream-able class & Running club

Commutable locations: Eastbourne, Polegate, Meads, East Dean, Birling Gap, Exceat, Seaford, Bexhill, Hailsham, Newheaven, Peacehaven, Hastings, Heathfield.

Job Titles: Quality Manager, SHEQ Manager (Quality Focus), QMS Manager (Quality Management System Manager), Head of Quality, Senior Quality Specialist/Lead.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.