Quality Lead Manager - INTERNAL

Betsi Cadwaladr University Health Board; St Asaph; On-site; GBP 75,000 - 95,000; Full time

Job summary

The Quality Lead Manager will take responsibility for managing and administering the health board’s Corporate Quality Team, ensuring the organisation operates as a quality-led health service. They will design, implement and develop a Quality Management System for the health board, engaging staff at all levels and working with executives to prioritise quality across the organisation.

The post holder will lead on quality assurance frameworks and positively influence senior management; Welsh

Qualifications

• Educated to degree level (in a relevant subject).
• Masters degree or equivalent experience (in a relevant field).
• Management qualification at diploma level e.g. ILM.
• Evidence of recent and relevant continuing professional development.

Responsibilities

• Lead and develop the Corporate Quality Team.
• Support Executive Directors and the Director of Quality to ensure a quality-led service.
• Design, implement and develop a Quality Management System for the health board.
• Engage staff at all levels across the organisation with the quality agenda.
• Lead on developing a quality assurance framework to unify quality activities.

Skills

Quality management

NHS governance

Data reporting

Stakeholder engagement

Education

Degree in a relevant subject

Masters degree

Management qualification e.g. ILM

Tools

ILM Diploma

Quality improvement training

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is secondment until 22/11/2027 due to maternity cover

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

The Quality Lead Manager will take responsibility for managing and administering the health board’s Corporate Quality Team.

They will play a key role in supporting the Executive Directors and the Director of Quality to ensure that the organisation operates as a quality-led health service. They will do this through the design, implementation and development of a Quality Management System for the health board bringing all aspects of quality together, and working with key colleagues and stakeholders to ensure that the health board operates within an effective quality management system in line with the Welsh Government Quality and Safety Framework and the statutory Duty of Quality.

The post holder will also work to engage staff at all levels across the organisation, with the quality agenda, ensuring that there is always a strong focus on quality.

The Quality Lead Manager will also lead on the development of a quality assurance framework which will pull together all quality assurance activities into one organisational approach.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

For further information about the post, please refer to the detailed Job Description and Person Specification which can be found in the Supporting Documents sections or

Person specification

Qualifications And/or Knowledge

Essential criteria

• Educated to degree level (in a relevant subject)
• Masters Degree or equivalent experience (in a relevant field)
• Management qualification at diploma level e.g. ILM
• Evidence of recent and relevant continuing professional development

Desirable criteria

• Project Management training/qualification
• Quality improvement training/qualification
• Risk management training/qualification

Experience

Essential criteria

• Significant and demonstrable experience of working in the NHS at a senior level in quality, assurance, governance roles
• In depth knowledge of quality in the NHS and an ability to keep up to date with developments in the field.
• Significant relevant management experience working with multi-disciplinary teams
• Demonstrable experience of producing and using data to report on performance, effectiveness and recommended improvements.
• Experience of Financial and HR management in a complex organisation including budgetary management
• Experience in managing human resource issues and conflict resolution
• Experience of challenging practice, to ensure effective solutions and improvement
• Experience in preparing, producing and negotiating complex business and service development plans
• Practical experience and evidence of supporting and facilitating quality processes in health and/or social care – including experience of positively influencing senior management
• Demonstrable record of achievement of delivering objectives and finding innovative solutions to problems in health care
• Programme/project Management experience at a senior level

Desirable criteria

• Broad experience and evidence of working in partnership with NHS organisations at all levels to deliver change

Aptitude And Abilities

Essential criteria

• Ability to work autonomously with no close supervision
• Ability to build effective contacts and networks
• Ability to work autonomously and on own initiative.
• Able to prioritise and deliver on time against a background of demand, change
• Attention to detail and precision
• Organised and process driven but outcome focused
• Able to develop and deliver complex reports and presentations internal and external for the organisation to large groups.
• Ability to distil highly complex data into useful management information.
• Ability to deliver performance requirements within set deadlines.
• Ability to manage a wide variety of unrelated projects and issues on a daily basis
• Ability to problem solve and make decisions.
• Ability to influence and negotiate Excellent communication and interpersonal skills, both verbal and written
• Ability to initiate/respond positively to change.
• Ability to communicate effectively with all levels of the organisation and at senior level with external organisations
• Strong ability to develop and maintain communication with staff at all levels and external agencies, in relation to complex and sensitive matters
• Ability to manage emotions and be resilient in a range of complex and demanding situations. High workload capacity
• Ability to prioritise workload and deliver within tight and competing deadlines
• Knowledge of national agenda and policies for quality in the NHS
• Ability to review and interpret national