Quality Improver

CooperVision; Eastleigh; On-site; GBP 18,000 - 28,000; Part time

Benefits offered by this job

25 days holiday

Pension scheme

Healthcare cover

Life assurance

Wellness Platform access

Discounted contact lenses

LinkedIn Learning access

Job summary

CooperVision is seeking a part-time ECO Leader/Quality Improver to strengthen the Quality function at Mountpark, Eastleigh. The role covers NCR investigations, CAPA, and driving continuous improvement across packaging and distribution processes.

You will lead cross-functional teams, provide risk assessments, and ensure compliance with ISO13485 and GMP standards while delivering timely, data-driven quality outcomes. This position offers flexible days and a strong benefits package.

Qualifications

• Experience in a regulated industry (minimum 1 year).
• Knowledge of ISO14971 and risk management.
• Excellent written and verbal communication skills.
• Good organizational and prioritization abilities.
• Ability to work independently or in a team.
• Flexibility to travel across UK sites.

Responsibilities

• Represent QA in NCR, Quality Feedback, Customer Complaints and SNC investigations.
• Perform root cause analysis and train others in the concept.
• Monitor investigation times to minimise customer impact.
• Prepare investigation reports and lead meetings when required.
• Evaluate effectiveness of corrective and preventive actions.
• Lead quality improvement projects and CAPA activities.
• GMP training delivery and QA representation in GMP projects.
• Create procedures and work instructions.

Skills

Root cause analysis

Quality improvement

Regulatory compliance

Communication

Organization

Teamwork / collaboration

Education

ISO 13485 knowledge

Tools

GPS

Baan

Red Prairie

Agile

MS Office

Job description

• ECO Leader

Job title: Quality Improver, Part Time

Department: Quality

Location: Mountpark, Eastleigh

GLS: T01

Working hours: Role is part time, 3 days a week, 22.5 hours, working days can be discussed.

A brighter future awaits you

CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary – What to expect:

Lead quality investigations across the Packaging and Distribution Group, ensuring compliance with company procedures, timely completion, accurate root cause analysis, and effective corrective and preventive actions. Working with cross-functional teams, drive continuous improvement initiatives, lead quality improvement projects, and support compliance with regulatory and Quality System requirements across all business units.

Your responsibilities will include:

NCR / Quality Feedback / Complaints / SNC

• Representing QA in NCR, Quality Feedback, Customer Complaint and SNC investigations
• Performing root cause analysis and training this concept to others outside of the QA group
• Monitoring the time taken to complete investigations with the aim of minimising customer impact
• Completing investigation reports individually and with teams, leading meetings where appropriate
• Evaluating effectiveness of corrective and preventative actions

Quality Improvement / Continuous Improvement

• Leading and participating in project groups to improve the quality of products / processes
• Developing supporting documentation for improvement projects including training material
• Providing training to meet project requirements

Risk Assessment

• Risk Assessment Lead
• Risk Assessment Team member and Subject Matter Expert for Quality

Change Management

• ECO Leader
• ECO Change Analyst
• Support Engineering team and wider business with changes

CAPA Leader

• Identifying Corrections, Corrective Actions and Preventive Actions within CAPA teams
• Working with CAPA leaders to ensure quality issues are investigated in a timely manner, and appropriate corrective and preventative actions are implemented

Quality Data Trending

• Review metrics where applicable to monitor performance of Quality processes, such as NCR, Customer Complaints, QFBs and SNCs

GMP

• Providing GMP training
• Representing QA in GMP improvement projects

Documentation

• Technical Report writing
• Engineering Study approval
• Creating procedures and work instructions

A full job description is available upon request.

Experience & Education:

• Highly motivated and responsible.
• Good written and verbal communication skills.
• Good organisational skills.
• Ability to work effectively either alone or as part of a team.
• Ability to prioritise workload as appropriate.
• Knowledge of quality improvement tools and processes.
• Knowledge of ISO14971, Application of Risk Management to Medical Devices
• Computer literate, with knowledge of GPS, Baan, Red Prairie, Agile and Microsoft packages.
• Flexibility to work across the UK sites.
• Full, current driving license.
• Minimum of 1 years’ experience in a regulated industry
• Knowledge of Contact Lens and Packaging & Distribution processes
• Experience in Quality or Engineering an advantage
• Knowledge of ISO13485 beneficial
• Knowledge of and experience of using ISO14971, Application of Risk Management to Medical Devices

What we offer:

You will receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more! We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we will give you everything you need to help you achieve yours. We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you will be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.