Quality & Improvement Manager

Avantor, Inc.; Cambridge; On-site; GBP 65,000 - 90,000; Full time

Job summary

Avantor, Inc. in Cambridge seeks an experienced Quality & Improvement Manager to lead quality management, compliance, safety and operational excellence in a regulated pharmaceutical R&D setting.

You will influence strategic improvement initiatives and foster a culture of continuous learning, collaborating with stakeholders across site and regional teams. The role reports to the Region Director of Services, with responsibility to develop talent, coach teams, drive audits and corrective actions,

Qualifications

• Degree in a scientific, engineering, healthcare or related discipline.
• Certified Quality Manager qualification or equivalent.
• Lean, Six Sigma, or similar process improvement accreditation.
• Strong knowledge of QMS and ISO 9001.
• Experience leading audits, inspections and corrective actions.
• Proven ability to influence stakeholders at all levels.

Responsibilities

• Lead and enhance Quality Management Systems to ensure compliance.
• Drive continuous improvement initiatives to increase efficiency and quality.
• Review processes and implement sustainable improvements.
• Oversee audit readiness and corrective action programmes.
• Develop a culture of quality, accountability and excellence.
• Provide leadership and performance management to direct reports.
• Build partnerships with customer stakeholders and regional teams.
• Monitor and report on service performance and quality metrics.

Skills

Quality management

Leadership

Stakeholder management

Audits

Continuous improvement

Education

Degree in science/engineering/healthcare

Job description

We are seeking an experienced Quality & Improvement Manager to join our team in Cambridge and play a pivotal role in enhancing quality, compliance, safety, and operational excellence within a leading pharmaceutical R&D environment. This is an exciting opportunity to influence strategic improvement initiatives, drive a culture of continuous learning, and work closely with a wide range of stakeholders across a highly regulated scientific setting. Based on a customer site in Cambridge, you will report directly to the Region Director of Services and act as a key link between operational service delivery, digital innovation, and continuous improvement.

And there's more. This role offers a unique opportunity to lead the direction of on-site compliance whilst working with a wider European team. As the business evolves, you'll have the opportunity to grow and lead a team of 2-4 direct reports, allowing you to shape the team's structure, develop talent, and create a culture of quality and continuous improvement from day one.

What You'll Be Doing

• Lead and enhance Quality Management Systems (QMS) to ensure compliance with internal standards, customer expectations, and regulatory requirements.
• Drive continuous improvement initiatives that increase efficiency, improve service quality, and support innovation and digital transformation.
• Review existing processes, identify improvement opportunities, and implement sustainable solutions.
• Oversee audit readiness, compliance activities, inspections, and corrective action programmes.
• Develop and promote a strong culture of quality, accountability, and operational excellence.
• Provide leadership, coaching, and performance management to direct reports.
• Build strong partnerships with customer stakeholders, site teams, and regional colleagues.
• Monitor and report on service performance, quality metrics, and improvement outcomes.

We welcome applications from professionals who have experience in quality management, operational excellence, compliance, or continuous improvement within regulated environments.

Key requirements

• Degree qualified or equivalent experience in a scientific, engineering, healthcare, or related discipline.
• Certified Quality Manager qualification or equivalent.
• Lean, Six Sigma, or similar process improvement accreditation.
• Strong knowledge of Quality Management Systems and ISO 9001.
• Experience leading audits, inspections, compliance activities, and corrective action programmes.
• Proven ability to manage stakeholders and influence at all organisational levels.
• Strong leadership skills with experience coaching and developing teams.
• Ability to drive change and deliver measurable improvements.

Nice to Have

• Experience conducting or supporting ISO audits.
• Knowledge of ISO 14001 and ISO 45001 standards.
• Experience within laboratory, scientific, pharmaceutical, or other highly regulated environments.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success.

At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.