Quality Improvement Lead facilitator

Sussex Community NHS Foundation Trust; Kemp Town Estate; On-site; GBP 40,000 - 55,000; Full time

Job summary

A community healthcare provider in Sussex seeks a Quality Improvement Lead to drive enhancements in healthcare quality across services. This role involves leading quality improvement initiatives, offering training and coaching to staff, and supporting operational teams in developing a culture of continuous improvement. Strong negotiation and presentation skills are essential, along with the ability to engage stakeholders effectively. This is a great opportunity to make a meaningful impact in community healthcare.

Benefits

Flexible working patterns

Training and development opportunities

Discounts for NHS staff

Qualifications

• Experience in quality improvement initiatives.
• Ability to communicate effectively with various stakeholders.
• Knowledge of national legislative and policy requirements related to health care.

Responsibilities

• Communicate with stakeholders to engage in improvement activities.
• Support analysis of quality-related data.
• Provide training and coaching on QI projects.

Skills

Negotiation skills

Presentation skills

Training and coaching

Job description

The need to drive quality improvement across health and care services has never been greater. The Quality Improvement Lead will make a real contribution to improving the quality of care across Sussex Community NHS Foundation Trust by enabling capability and capacity to deliver continuous quality improvement across our services.

The Quality Improvement Lead will be provide leadership to effectively enable our Quality Improvement Programme. As a specialist in QI, they will enable a growing body of staff to establish, run and evaluate improvement and will offer a can do attitude to tackle issues that arise in quality improvement projects. They will support others to drive improvement with a facilitation role that has a distinct focus on training and coaching, as well as being a champion for the programme by engaging staff at multiple forums, events, meetings etc and through a business partner model across the trust.

This role is not eligible for Skilled Worker visa sponsorship. Applicants who do not already have the right to work in the UK are unable to be considered for this position,

The post holder will be based in the Clinical Quality Division. Core duties will include:

• Communicates with internal and external stakeholders to ensure engagement with improvement activities requiring negotiation and diplomacy skills; undertakes presentations to staff groups and the public which conveys information in an atmosphere of positive change.
• To work with the Associate Director of QI to ensure the Trust has robust systems and processes in place to enable continuous improvement.
• To support and undertake, where appropriate, the analysis and triangulation of quality related data and information in relation to clinical quality performance to identify issues and areas where improvement is required.
• Drafting reports, often with complex information and analysis for a variety of committees, meetings and boards.
• To ensure that national and legal requirements and innovations are identified and adopted where required.
• To keep abreast of relevant national legislative and policy requirements and ensure that key requirements are identified and adopted when required.
• To support the operational teams to develop a QI culture at local level and advise on the delivery of this.
• To support local and trust wide QI projects / programmes as required.
• Provide training, coaching and facilitation for managers across the Trust on QI projects.
• Ensure resources are used flexibly to meet the demand across the QI team, including providing assistance in times of particular pressure in any area.
• Responsible for the operation and use of systems capturing QI knowledge and information in regard to QI within the trust.
• Collate qualitative and quantitative information, analysis, interpret and present data to highlight projects or products that will improve quality including the evaluation of training impact, support decision making and to highlight risk.
• Support the Associate Director of QI with developing quality assurance techniques, including audit, metrics and reporting frameworks as an important mechanism to drive improvement.
• Undertakes audit and surveys as necessary for own work.
• Responsible for ordering training supplies / equipment and booking venues.
• Post holder will NOT have budget responsibilities.

The Quality Improvement Team sits within the Clinical Quality Directorate, and comprises of 2 Quality Support Officers, a QI Lead, QI Clinical Lead and QI Associate Director. We are a friendly, innovative and proactive team who are involved in a variety improvement activity from Executive level to locally-led projects. We have a comprehensive induction and training process through our competency framework and continual development is highly valued in the team.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff