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A prominent healthcare organization is seeking a Quality Improvement and Regulation Manager to enhance person-centred care in the North East. This role involves auditing care homes, driving service improvements, and supporting staff. Candidates should have experience in internal auditing within the health sector and possess strong communication abilities. The position offers a competitive salary along with benefits like bonuses and professional development opportunities.
This position will cover the North East region.
With over 25 years' experience and more than 200 care homes and six independent hospitals, Barchester is one of the UK's foremost care providers. But we're not stopping there: our mission is to provide the best possible person‑centred care to elderly and vulnerable people, so we're growing and improving our services.
As a Quality Improvement and Regulation Manager at Barchester, you'll help to continuously enhance the quality, person‑centred care and support we're known for. This is an exciting time to be joining us as we look to closer align the audits with the regulatory standards.
Your role will involve auditing care homes on a regular schedule to identify and help drive sustainable quality and service improvements. Day‑to‑day, this role is extremely varied: you could be reviewing care plans, checking on kitchens, or supporting staff. You can also expect to spend time with staff and their relatives. Your work will provide a key part of our corporate assurance, which is relied upon by the Executive Team and colleagues in Operations. We'll depend on you to build constructive relationships with General Managers as well as Regional Directors and Divisional Directors, with the aim of helping them to achieve Good or Outstanding regulatory ratings.
For the demanding but rewarding role, you must be prepared to travel throughout the Region. With excellent support from our business functions and other Quality Improvement Managers, you will truly make your mark on our services.
You should have internal audit experience within the health and social care sector, experience or awareness of regulation and inspection frameworks, and a keen interest in driving quality. We also look for strong coaching abilities and excellent communication skills to collaborate with people at all levels, from Operational Managers to support functions. You are detail‑oriented, resilient, with plenty of initiative, thriving under pressure and comfortable with change, and above all focused on delivering a quality service to our patients.
In addition to a competitive salary, we offer a bonus, car, laptop, mobile phone, contribution pension scheme, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.