Quality & Governance Lead

Change Grow Live; Hampstead; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Wellness hour

Wellness hub

Employee Assistance Programme

Refer a friend scheme

Job summary

Change Grow Live in Camden is seeking a Quality & Governance Lead to drive quality, strengthen governance and ensure that every service user receives the best possible support. The role is 37.5 hours per week, fixed term until 31 March 2027, based in Camden.

This role requires a curious, analytical mindset, with the ability to turn insight into action, lead audits, and collaborate with managers and practitioners to embed learning and best practice across the service.

Qualifications

• Experience in governance, quality management, or performance monitoring within a health or social care setting.
• Experience creating and implementing quality improvement plans, audits, and reviews.
• Experience managing and developing teams, delivering interventions for diverse groups.
• Proactive learning and staff development mindset.
• Flexibility to work across operational sites.

Responsibilities

• Drive quality and performance excellence by coaching staff to improve quality and learning culture.
• Lead quality improvement initiatives and develop best practices across the team.
• Coach and develop staff, delivering training and workshops.
• Collaborate with Service Manager, wider teams and external partners to align pathways.
• Foster a learning culture and openness to improve service quality.

Skills

Governance experience

Quality improvement

Leadership

Learning & development

Adaptability

Job description

Overview

Quality & Governance Lead

Camden | Full Time | 37.5 Hours

Great services don't happen by chance. They are built through quality, learning and continuous improvement.

At Change Grow Live, we believe that every person deserves access to high-quality, compassionate and effective support.

Behind every successful recovery journey is a service that is constantly learning, improving and striving for excellence.

We're looking for a Quality & Governance Lead to help shape the future of our Camden service—driving quality, strengthening governance and ensuring that every person who accesses our service receives the best possible support.

This is a role for someone who is curious, analytical and passionate about improving outcomes. Someone who can turn insight into action, challenge constructively, and support teams to continuously develop their practice.

Why this role matters

Quality isn't just about compliance.

It's about creating services that are safer, more effective and more responsive to the needs of the people we support.

As Quality & Governance Lead, you'll play a pivotal role in helping our Camden service achieve and maintain the highest standards of delivery. You'll lead audits, reviews and governance activity, identify opportunities for improvement and work alongside managers and practitioners to embed learning and best practice across the service.

You'll influence how we learn from incidents, strengthen professional practice and build a culture where quality improvement is everyone's responsibility.

Most importantly, you'll be committed to creating services that deliver outstanding outcomes for the people we support.

The Details

Where: Camden

Hours: 37.5 per week

Contract Type: Fixed Term until 31st march 2027

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

• Driving Quality and Performance Excellence: We are looking for someone who can build relationships with staff and has great coaching and training experience to improve quality and performance. You should have experience of and be able to create a learning and development culture that responds to changes in guidance and our communities so we can deliver excellence.
• Leading Quality Improvement: We are seeking someone who has a keen eye for detail, with a passion for quality improvement. You should have the ability to lead on systems to improve quality and develop best practice throughout the team to ensure the people we support receive a high-quality service.
• Coaching and Staff Development: We’re excited to find someone who fosters team collaboration and empowerment, supporting and inspiring the team’s growth while helping them develop new skills to deliver high-quality interventions. You should have experience of delivering training sessions, workshops and have great coaching experience.
• Collaboration Across Teams: We’re eager to find someone who thrives in a team environment, who can cultivate strong relationships and collaborate with the Service Manager, wider CGL Teams and external partners to build seamless pathways and achieve positive outcomes for the people we support.
• Fostering a Learning Culture: We’re in search of someone who can create a positive learning environment, underpinned by an ethos of openness and collaboration. You should be experienced in creating a learning culture that increases quality throughout the service and enhances our service users experience.

What We’re Looking For:

• Proven Experience:Experience in governance, quality management, or performance monitoring within a health or social care setting.
• Quality Improvement Expertise: A passion for continuous improvement, with experience in creating and implementing quality improvement plans, audits, and reviews.
• Strong Leadership Skills: Experience managing and developing teams, helping staff gain the skills and confidence to deliver impactful interventions for diverse groups, including those with co-occurring conditions.
• Commitment to Learning & Development: A proactive approach in self-development, as well as supporting the growth and development of the team. This role will help shape the team’s capabilities and ensure that all team members are equipped with the knowledge and skills needed to succeed.
• Adaptability and Flexibility:The role will involve working across different operational sites. The successful candidate will need to be flexible and adaptable to changing needs, while still delivering the best possible service.

Why Join Us?

• Impactful Work: Your work will directly improve the lives of individuals seeking to achieve recovery, helping them take the first step toward a healthier future.
• Collaborative and Supportive Team: You’ll work alongside a passionate team who are committed to making a difference. Together, we’ll drive improvements and create a positive impact.
• Personal and Professional Development: We are committed to your growth! You’ll have access to ongoing training and development opportunities to further your career while making a significant difference in the community.
• Commitment to staff wellbeing: We offer a paid ‘wellness’ hour each week along with a ‘wellness’ hub and Employee Assist Programme.
• Refer a friend scheme: Through our ‘Refer a friend scheme’ you can receive vouchers if a candidate is successful in their application to Change Grow Live

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

Inner London Weighting (£4,236.47)

Closing Date

13/11/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Donna Martin | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.