Quality Governance and Partnership Manager

GSK; Barnard Castle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global healthcare company in Barnard Castle is seeking a Quality Governance and Partnership Manager to oversee quality governance and customer complaint management processes. The ideal candidate will have a relevant degree and strong experience in quality within a highly-regulated pharmaceutical environment, along with excellent communication and management skills. This role offers a competitive salary and opportunities for professional development.

Benefits

Competitive base salary

Annual bonus based on company performance

Opportunities for training

Access to healthcare and wellbeing programmes

Employee recognition programmes

Qualifications

• Strong experience at a complex, highly-regulated pharmaceutical manufacturing site.
• Excellent written and verbal communication skills.
• Ability to organize and prioritize workload.

Responsibilities

• Manage implementation of quality governance processes.
• Oversee customer complaint management.
• Collaborate with cross-functional teams.

Skills

Quality Governance

Customer Complaint Management

Team Management

Regulatory Compliance

Continuous Improvement Mindset

Education

Degree in a relevant scientific, technical or engineering discipline

Job description

Job Purpose

Reporting into the site’s Quality Compliance Lead, the Quality Governance and Partnership Manager manages a team that oversees the execution of quality governance, customer complaint management, and third‑party management processes to ensure compliance with regulatory requirements and GSK standards.

Key Responsibilities

• Manage the implementation and oversight of site quality governance processes to ensure compliance with regulatory requirements and alignment with GSK standards.
• Manage end‑to‑end customer complaint processes (receipt, investigation, documentation, and resolution) to ensure timely and effective responses.
• Analyse complaint data and trends to identify root causes and opportunities for improvement.
• Collaborate with cross‑functional teams (e.g., Manufacturing, Quality, and Technical) to ensure effective management of complaints and implementation of corrective and preventive actions (CAPAs).
• Develop and maintain robust quality governance frameworks and processes to drive accountability, transparency, and continuous improvement across site operations.
• Prepare and present regular reports on complaint metrics, governance performance, and improvement initiatives to site leadership and global stakeholders.
• Represent the site during internal and external audits, providing expertise on quality governance and complaint management processes.
• Drive alignment with global GSK governance standards by benchmarking site practices and adopting best practices from other sites and industry leaders.
• Facilitate training and awareness programmes for staff to enhance understanding of quality governance systems and the importance of effective complaint management.
• Act as a primary liaison with global Quality and Compliance teams to ensure harmonisation of governance processes and complaint management practices across the GSK network.

About You

You have strong experience working in quality and/or manufacturing at a complex, highly‑regulated pharmaceutical manufacturing site. You are resilient, calm under pressure, possess strong people skills and a proven ability to influence people to achieve objectives and drive performance. You have a continuous improvement mindset and excellent written and verbal communication skills, as well as the ability to organise and prioritise workload.

About Barnard Castle

GSK Barnard Castle is a key secondary manufacturing site that has invested heavily in industry 4.0 state‑of‑the‑art bespoke equipment to support sustained new product introductions and volume increases. As a key supplier of some of GSK’s blockbuster products, the site contributes revenues of approximately £2 billion annually.

Closing Date

Wednesday 19th of November 2025

Basic Qualifications

• Degree in a relevant scientific, technical or engineering discipline (or equivalent experience, ideally gained in a pharmaceutical manufacturing facility or similar highly‑regulated industry).
• Relevant quality knowledge/experience.
• Team management experience.
• Knowledge of current Good Manufacturing Practice (cGMP) requirements.
• Knowledge and application of Quality Management Systems (QMS).

Benefits

• Competitive base salary.
• Annual bonus based on company performance.
• Opportunities to partake in on‑the‑job training courses.
• Opportunities to attend industry conferences.
• Support for professional development and chartership.
• Access to healthcare and wellbeing programmes.
• Employee recognition programmes.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

Equal Opportunity Statement

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.