Quality, Governance and Office Manager - Mortuary

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Coventry seeks an administrative professional to support the Mortuary and Quality management team. The role involves managing clerical services, ensuring regulatory compliance, and maintaining communication with various stakeholders. Ideal candidates will be detail-oriented and have strong organizational and communication skills.

Qualifications

• Motivated and organized individual required to manage mortuary administration.
• Experience in handling sensitive information and maintaining compliance.

Responsibilities

• Manage the administrative service for the Mortuary and line-manage the admin specialist.
• Administer Q-Pulse and Datix systems, and oversee communication.
• Ensure compliance with regulatory standards and manage sensitive communication.

Skills

Organisational skills

Communication skills

Attention to detail

Job description

Position Overview

You will provide a high level administrative function to the Mortuary and Quality management team at Coventry and Warwickshire Pathology Services (CWPS), covering three mortuary sites: University Hospital Coventry NHS Trust, Rugby St Cross, and South Warwickshire NHS Foundation Trust.

Responsibilities

• Manage the administrative and clerical service for the Mortuary, including line‑management responsibility for the Mortuary Admin Specialist.
• Administer Q‑Pulse and Datix systems, oversee the Mortuary email inbox, and coordinate communication with Funeral Directors, Coroners, the Police, and other external parties.
• Assist in organising and training staff and external staff such as Porters.
• Oversee the audit schedule, ensuring its completion, and collate and organise documentation related to incidents, tracking follow‑up actions and chasing their completion with action owners.
• Work closely with the Mortuary Manager, Cellular Pathology Quality Section Manager, and the Mortuary team, under the direction of the Senior Pathology management team.
• Ensure adherence to regulatory standards including UKAS, HTA, and HSE, and manage sensitive and confidential communication with service users, families, and third parties.

Qualifications & Experience

• Motivated, organised, and detail‑orientated candidate.
• Ability to collate information, track actions, and maintain regulatory compliance.
• Strong communication skills and the ability to handle sensitive information confidentially.