Quality Expert Reviewer - Polish Speaker

Teleperformance Ltd; United Kingdom; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading customer experience company in Dublin is seeking a Multi Channel- Quality Expert Reviewer to support quality assessments of client workflows. Responsibilities include content moderation across various sensitive topics and facilitating ID reviews. Candidates should have prior experience in content moderation and demonstrate strong communication and emotional intelligence skills. This position is onsite with flexible full-time shifts and offers competitive benefits including healthcare and annual leave.

Benefits

Healthcare insurance

20 days annual leave

4% pension

Bonus (non contractual)

Qualifications

• Must be able to evidence previous Content Moderator Experience.
• Possess high affinity and cultural context of the political/social situation.
• Ability to empathize and work collaboratively with others.

Responsibilities

• Support the quality review of Client workflows.
• Engage in Content Moderation on various sensitive topics.
• Conduct ID Review and Authenticity checks.

Skills

Content Moderation

Emotional Intelligence

Critical Thinking

Communication

Job description

Multi Channel- Quality Expert Reviewer (Polish speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!

Start Dates: 12th of december 2025

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: 37,333 per annum
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon - Sun 08.00 - 19.00
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to:

1. a) Content Moderation - content includes the following topics unless otherwise mutually agreed:

• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Child Exploitation
• Nudity, pornography
• Sexual solicitation
• Others as mutually agreed in an SCN

1. b) ID Review and Authenticity/Access Flows;
2. c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each 'agent' - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us

• Healthcare insurance
• Death in service
• Annual leave 20days 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

Disclaimer

\[Notice: section continued in the next page below\]

Disclaimer 2

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.