Quality & Delivery Manager – Retrofit Training & Assessment

SERT Group Limited; West Midlands Combined Authority; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A public sector organization is seeking a Quality & Delivery Manager to oversee operational excellence in retrofit training and assessment. You will lead quality assurance, manage teams, and ensure compliance with standards and regulations. The ideal candidate is a qualified Domestic Energy Assessor and has experience in quality assurance within training environments. This role offers a hybrid working model with travel required.

Benefits

Supportive working culture

Professional development opportunities

Influence retrofit standards nationwide

Qualifications

• Qualified Domestic Energy Assessor (DEA) and Retrofit Assessor (RA) as a minimum.
• Proven track record in quality assurance and compliance.
• Knowledge of net zero housing initiatives.

Responsibilities

• Lead quality assurance framework for retrofit training.
• Manage and support trainers and assessors.
• Liaise with awarding organisations to maintain accreditation.

Skills

Qualified Domestic Energy Assessor (DEA)

Knowledge of PAS 2035

Leadership skills

Detail-oriented

Job description

Quality & Delivery Manager – Retrofit Training & Assessment

Contract Type: Full Time

Location: National Role (Hybrid with Travel)

Region: West Midlands

Industry: Public Sector, Professional Services

Quality & Delivery Manager – Retrofit Training & Assessment

Full-time | Competitive Salary | National Role (Hybrid with Travel)

We are seeking an experienced and passionate Quality & Delivery Manager to lead operational excellence in our retrofit training and assessment programmes. This role is crucial in ensuring our provision meets the highest industry standards, while driving compliance, learner success and continuous improvement.

The Role – Quality Assurance in Retrofit Training

In this pivotal position, you will:

• Lead the quality assurance framework for retrofit training and assessment provision
• Manage, coach and support trainers, assessors and delivery teams
• Monitor delivery standards through observations, audits and feedback reviews
• Liaise with awarding organisations and external quality assurers to maintain accreditation
• Ensure compliance with all retrofit schemes, PAS 2035 and industry regulations
• Support curriculum development to reflect evolving retrofit standards and best practice
• Oversee operational performance metrics, ensuring training delivery meets KPIs
• Shape the learner journey, from enrolment to successful completion, ensuring outstanding experiences

About You:

• Qualified Domestic Energy Assessor (DEA) and Retrofit Assessor (RA) as a minimum
• Knowledge and application of PAS 2035 retrofit guidance
• Proven track record in quality assurance and compliance within training or assessment
• Strong leadership, coaching and people management skills
• Highly organised, detail-oriented and proactive
• Willingness to travel nationally as required
• Knowledge of net zero housing initiatives and sustainability frameworks

Why Join Us?

• You’ll be part of a purpose-driven organisation making a tangible impact on the UK’s journey to net zero. We offer:
• A supportive and collaborative working culture
• Professional development and career progression opportunities
• The chance to influence the standards of retrofit training nationwide

Diversity and Inclusion

At SERT, we are committed to building a workforce that reflects the diverse communities we serve. We actively welcome applications from individuals of all backgrounds, including those who are:

• Ex-forces or ex-offenders
• Returning to work after a career break
• Facing barriers to employment

We work closely with partners such as Bridge of Hope Careers to ensure that inclusive hiring is not just a policy, but a practice. Our recruitment and training services are designed to create equal opportunities and a fair, supportive environment for all.