Quality Coordinator

WOODSTOCK RECRUITMENT LIMITED; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cleaning chemicals manufacturer is seeking an experienced Quality Coordinator in Redditch, UK. The successful candidate will monitor quality systems, manage customer complaints, and assist in audits. A background in FMCG or chemical manufacturing and knowledge of auditing standards are essential for this role. This position focuses on maintaining high-quality standards and continuous improvement in quality management.

Qualifications

• Current or prior experience in quality in an FMCG or chemical manufacturing environment.
• Ability to conduct internal and supplier audits.
• Experience in handling customer complaints.
• Keen eye for detail.

Responsibilities

• Assist in third-party audits and customer visits.
• Monitor quality systems and initiate actions for BRCGS accreditation.
• Prepare QA files.
• Support production and other departments in quality issues.
• Manage external testing of finished products.
• Create and improve standard work procedures.
• Investigate customer complaints with support from the customer support officer.
• Review and create risk assessments.
• Promote continuous improvement of the quality management system.
• Control the non-conformity database and raise complaints.
• Perform internal audits according to the schedule.
• Conduct root cause analysis.

Skills

Knowledge of internal and supplier auditing

Experience in quality in an FMCG or chemical manufacturing environment

Experience handling customer complaints

Attention to detail

Job description

Are you an experienced QA / Quality professional in the food or FMCG chemical industry? Experienced in audits and dealing with customer complaints? Like to have things 'just so' so that everything runs smoothly? Have a gander at this...

A leading cleaning chemicals manufacturer based in the West Midlands is looking to hire an experienced quality coordinator. Keep a close eye on the lines, the raw materials, the in process and the finished products, ensuring quality is maintained first time. Though, if it isn't picking up and handling those customer complaints to keep those precious customers on board and happy.

What you'll do:

• Assist in third part audits and customer visit
• Monitor quality systems and initiate appropriate actions to meet standard to gain accreditation for BRCGS. Be familiar with BRCGS standards.
• Prepare QAs files.
• Provide support to production, mixing and warehouse in any occurring quality issues. Provide communication and support to all department of any investigations into QC non-compliances, consumer complaints and customer surveillance testing.
• Manage external testing of finished product when required, prepare biannual, pre-listing reports.
• Create standard work procedures, improve recent ones, train SOP`s, create quality alerts.
• Assist to the customer support officer to investigate customer complaints from retailer to direct customers.
• Review risk assessments, create new ones. Propose solution how the risk could be reduced.
• Promote continuous Improvement of the quality management system.
• Conduct packaging approval, maintain samples.
• Control the non-conformity database, raise complaints, contact suppliers. Liaise any packaging issues with supplier, investigate the cause. Collect information.
• Perform internal audits based on the schedule.
• Ability to complete Rapid Problem Solving and Root cause analyses
• Complete traceability exercise, from raw material to finished product and vice-versa.

What you'll bring:

• Current / prior experience in quality in an FMCG or chemical manufacturing environment (essential)
• Knowledge of internal and supplier auditing (essential)
• Experience of handling customer complaints
• A keen eye for detail