Quality Control Manager

Novus Property Solutions; Burton upon Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading property maintenance firm is seeking a Quality Control Manager to ensure best practices in social housing refurbishment projects. You'll manage quality processes, oversee compliance, and maintain stakeholder relationships while delivering robust reporting and document control. Candidates should have strong quality control experience, excellent communication skills, and a valid UK driving licence. This role offers a competitive salary and a variety of benefits.

Benefits

Attractive salary & benefits

27 Days Holidays & Bank Holidays

Company pension scheme

Car Allowance or Fleet Van

Discounted Healthcare Scheme

Qualifications

• Strong experience in quality control within Social Housing.
• Good working knowledge of internal or external works.
• Confident with IT and proficient in MS Office.
• Full UK driving licence required.

Responsibilities

• Ensure best practice delivery across the operational team.
• Actively monitor KPIs to identify areas of concern.
• Manage stakeholder relationships and liaise with clients.
• Conduct data analysis and compile necessary reports.

Skills

Quality control management

Communication

Data analysis

Education

SMSTS or associated NVQ

Tools

MS Office

Job description

Quality Control Manager

Location: Burton office, Office / Site based around Burton, Uttoxeter and surrounding areas.

Typically working Monday to Friday 39 hours per week

As a Quality Control Manager for Novus, you’ll get to see the impact and improvements your role delivers to your customers and team every day – taking your job satisfaction to whole new levels. This varied and challenging role offers you the opportunity to work with a skilled professional team, in a secure environment with long‑term contracts and the opportunity to grow and learn.

Along with utilising your Quality Control Management skills in Social Housing, planned refurbishment works you’ll also be looking for ways to add real value through robust reporting and timely document control from inception to handover and sharing a right first‑time approach to ensure a seamless service / delivery of works. Supported by your peers, team, and management to solve problems and trusted to make decisions to grow and develop relationships and revenue.

Responsible for ensuring the best practice business processes for management and delivery of works completed, including data analysis and management information (MI) to identify trends to make the most informed decisions to drive contract improvements. Ensuring the client and customer journey are at the forefront of delivery, meeting their needs through the consistent delivery of contractual KPI’s & objectives.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Car Allowance or Fleet Van / Fuel Card
• We also offer a: Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….

An outline of your responsibility as a Quality Control Manager

• Support and encourage best practice delivery, across the Operational team including;
• Ensuring company’s policies and procedures are being adhered to
• Each stage of the installation process should be inspected, snagged and defects corrected before the next stage, including independent inspections
• Materials are correctly installed in accordance with the specification and manufacturers recommendations
• Supervision competency and the works of the trades people and supervisors to ensure maintenance of satisfactory quality and progress.
• Actively monitoring the KPIs to identify any areas of concern, working with the relevant manager to recover any dips in performance.
• Identify potential resource improvement : Subcontractor, Supplier and direct labour
• Stakeholder management, liaising with clients and internal Contracts Managers.
• Review IT systems performance and support the delivery team to install the system and ensure it’s used to its full potential.
• Provide any data analysis and data requests, compiling reports where necessary

About You

The successful Quality Control Manager will have strong experience in quality control ideally working on planned refurbishment works, within Social Housing / tenanted properties and have a good working knowledge of Internal or External works, understanding delivery through to completion / handover. Commercial awareness ensuring costs are meeting budget requirements along with overseeing KPI’s and best practice. Great communication skills to build relationships with all Stakeholders. SMSTS or associated NVQ would be beneficial but not essential, as well as being confident with IT and proficient in MS Office.

You will need to hold a Full UK driving licence to travel to sites daily. The role will also require a DBS check.

A little bit about us

Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 128‑year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning Property Maintenance company in this, or another role.