Quality & Compliance Officer

Trigon Recruitment Ltd; Slough; Hybrid; GBP 34,000; Full time

Job summary

A recruitment agency in the UK is seeking a Quality & Compliance Officer to manage and monitor compliance systems in a hybrid setup. The role involves designing compliance processes, delivering quality monitoring schedules, providing staff training, and reporting findings. Candidates should have strong skills in compliance management and quality assurance. This position is based in Slough, with a blend of fieldwork and homeworking, and offers a salary of up to £34k.

Qualifications

• Experience in compliance management and quality assurance.
• Strong analytical skills for reporting and data analysis.
• Ability to coach and support staff in best practices.

Responsibilities

• Design and own compliance systems and processes.
• Deliver quality monitoring schedules with stakeholders.
• Provide feedback and support for process improvement.
• Conduct training and audits for staff regarding compliance.

Skills

Compliance management

Quality monitoring

Data analysis

Coaching and training

Job description

Role : - Quality & Compliance Officer

Salary – Up to £34k

Hybrid – 3 days in the field, 2 working from home

Perm

Role Overview

This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

• Design and / or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
• Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. – this could be through induction as well as group and 1-1 / observations, training and audits.
• Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising informat...