Quality & Compliance Administrator

Acorn Training Ltd; Coalville; On-site; GBP 30,000 - 40,000; Full time

Job summary

A training and consultancy organization in Coalville seeks a dedicated professional for a role involving internal auditing, customer service, and compliance training. The successful candidate will conduct audits, handle compliance queries, and support the leadership team. Required skills include expertise in Excel and excellent communication. This role ensures adherence to guidelines and effective data management.

Qualifications

• Experience of a targeted environment.
• Excellent communication skills.
• Strong verbal and written communicator.

Responsibilities

• Conduct regular internal audits of employability contracts.
• Provide customer service support face to face, online and over the telephone.
• Produce detailed risk analyses and reports for senior leadership.

Skills

EXCEL Expert

Excellent communication skills

Proficient in analysing data

Data proficient

Strong verbal and written communicator

Education

GCSE Maths/English

Tools

Word

PowerPoint

Job description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Applicants must have right to work in the UK

Accurate processing of data/audit to ensure that auditable evidence is in place for any funding claims in line with the requirements of the contract.

Provide customer service support face to face, online and over the telephone to all stakeholders internal and external.

Key Responsibilities

• Conduct regular internal audits of employability contracts in line with DWP guidelines
• Produce detailed risk analyses and reports for senior leadership
• Deliver 1:1 training and written guidance to front-line staff on compliance issues
• Liaise with stakeholders to manage ongoing contract compliance and audits
• Forecast financial trends based on contract performance data
• Maintain GDPR standards and safeguard sensitive MAPPA client files
• Create training material and ensure consistent implementation of best practices
• Support administration team performance and train on data handling/auditing systems
• Process financial documentation, such as purchase requisitions, orders, invoices
• Supporting the leadership team with quality and compliance performance excellence
• Provide reports from databases to support the effective management of provision
• Perform any additional requests in line with the key responsibilities of this role

Key Performance Indicators

• Full ownership of monthly internal audits
• Handling all compliance queries with internal/external stakeholders
• Timely processing of financial invoices
• Regular communication with leadership team to maintain efficient operations
• Delivery of compliance training for all new Employment Coaches
• Successful maintaining of a prioritised workload

Skills, Knowledge and Expertise

• Qualifications and specific training
• EXCEL Expert (essential)
• Word/PowerPoint (essential)
• GCSE Maths/English (essential)
• AI knowledge (desirable)

Experience

• Data proficient (essential)
• Strong verbal and written communicator (essential)
• Welfare to Work /Skills programmes (desirable)
• Coaching (desirable)

Knowledge

• Proficient In Excel (essential)
• Proficient in analysing data (essential)

Skills

• Excellent communication skills (essential)
• Experience of a targeted environment (essential)

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please get in contact with [e-mail] to discuss alternative options you may require, or alternative application methods.