Quality Coach (Remote) - London and Home Counties

RecruitMe; City Of London; Remote; GBP 27,000 - 39,000; Full time

Job summary

A leading broadband provider in the UK is seeking a Quality Coach to mentor their Customer Service, Field Sales, and Engineering teams. This remote-based position requires a proven coaching background, excellent communication skills, and a drive for quality improvement. The role offers a salary of £27,000 plus bonuses and a car allowance, with flexible work hours and career development opportunities.

Benefits

Flexible working hours

Career development opportunities

Performance bonuses

Car allowance

Qualifications

• Proven experience in coaching, mentoring, or training.
• Confident communicator who inspires trust and motivation.
• Analytical and process-minded with a focus on results.

Responsibilities

• Coach and mentor customer service, sales, and engineering teams.
• Deliver engaging coaching sessions virtually and in person.
• Monitor activity and assess performance to identify growth areas.
• Design and deliver targeted training to enhance team capabilities.
• Analyze data to identify trends and opportunities for improvement.

Skills

Coaching and mentoring

Analytical thinking

Communication skills

Teamwork

Job description

RARE OPPORTUNITY - QUALITY COACH (REMOTE)

Be at the heart of training and development for a fast-growing broadband business. Empower teams. Shape success. Drive quality.

Salary: £27,000 + car allowance + performance bonuses (OTE £39,000)

Are you a natural coach who loves helping others perform at their best? Do you thrive on developing people, improving processes, and making a real impact on performance and culture?

This is a rare opportunity to join one of the UK’s fastest-growing broadband providers as a Business Coach, supporting and mentoring their Customer Service, Field Sales, and Field Engineering teams. You’ll play a critical role in maintaining and raising quality standards across the business — ensuring consistency, customer satisfaction, and operational excellence as the company continues its rapid expansion.

What’s in it for you:

• £27,000 base salary + car allowance + performance bonuses
• A pivotal role within one of the UK’s most exciting broadband success stories
• Remote-based position with regular travel to support teams in the field
• Freedom to manage your own schedule with flexible working hours
• Career development opportunities in coaching, training, and leadership
• Exciting rewards for success – from big-money incentives to luxury trips and team events
• A people-first culture that values collaboration, accountability, and continuous improvement

What You’ll Be Doing:

• Coach and mentor customer service, sales, and engineering teams to improve performance and uphold quality standards
• Deliver engaging 1:1 and group coaching sessions, both virtually and in person
• Monitor activity, assess performance, and identify areas for growth and development
• Design and deliver targeted training to enhance skills, service quality, and team capability
• Analyse data and feedback to identify trends, gaps, and opportunities for continuous improvement
• Champion quality excellence across all departments, helping to maintain high standards as the business grows
• Promote a culture of accountability, teamwork, and continuous learning

Who We’re Looking For:

• Proven experience in coaching, mentoring, or training – ideally within sales, customer service, or field operations
• A confident communicator who inspires trust, motivation, and high performance
• Analytical and process-minded with a focus on quality, consistency, and results
• Adaptable, proactive, and able to thrive in a fast-paced, evolving environment
• A genuine team player who leads by example and champions best practice
• Full UK driving licence and own vehicle required (travel costs compensated)

This isn’t just another coaching role — it’s your chance to play a vital part in maintaining and enhancing the quality that defines this fast-growing brand. If you’re passionate about developing people, driving performance, and shaping a culture of excellence — apply now and help set the standard for broadband service in the UK!