Quality Claims Engineer — Post-Sales & RCA Lead

Outsource UK lTD; Greater London; On-site; GBP 43,000 - 50,000; Full time

Job summary

A leading engineering company in Greater London is seeking a Quality Claims Engineer to manage post-sales product investigations in the high-tech sector. The role involves coordinating quality investigations, overseeing data collection, and facilitating communication across teams. Ideal candidates will have an engineering degree and experience in quality engineering or customer support, along with strong communication skills. Benefits include a contributory pension and generous holiday allowance.

Benefits

8% contributory pension

25 days holiday + bank holiday

Bonus up to 7.5% based on performance

Qualifications

• Experience in quality engineering or technical support.
• Familiarity with regulated or compliance-heavy environments.
• Experience with global teams and complex engineered products.

Responsibilities

• Lead customer quality investigations and non-conformance cases.
• Coordinate field data collection and ensure its accuracy.
• Drive root cause analysis (8D, RCA, CAPA).

Skills

Strong communication skills

Data analysis (Excel)

Stakeholder management

Education

Engineering or scientific degree

Tools

Excel

Power BI

Job description

A leading engineering company in Greater London is seeking a Quality Claims Engineer to manage post-sales product investigations in the high-tech sector. The role involves coordinating quality investigations, overseeing data collection, and facilitating communication across teams. Ideal candidates will have an engineering degree and experience in quality engineering or customer support, along with strong communication skills. Benefits include a contributory pension and generous holiday allowance.