Quality Claims Engineer

Randstad Technologies Recruitment; Eastbourne; On-site; GBP 35,000 - 55,000; Full time

Job summary

A recruitment agency in Eastbourne is seeking two Quality Claims Engineers to deliver exceptional customer support throughout product life cycles. Candidates should have a degree in a scientific or engineering discipline, significant engineering experience, and strong data analysis skills. This role primarily involves on-site work, with occasional travel. A generous benefits package, including 25 days of holiday and a bonus, is offered.

Benefits

25 days holiday (excluding Bank Holidays)

Bonus up to 7.5% of annual salary

Pension with a company contribution of up to 8%

Life Assurance of 4 x basic salary

Cash health plan

Fitness App

Thriving Wellbeing Program

Qualifications

• Significant experience in an engineering environment and working with international teams.
• Experience in a regulated, compliance-driven industry.
• Able to develop customer support processes and recommend improvements.

Responsibilities

• Deliver first-class customer experience with post-sale quality investigations.
• Chair meetings for updates on ongoing investigations.
• Maintain customer support process and seek continuous improvements.

Skills

Strong data analysis skills

Excellent communication skills

Proficiency in MS Excel

Project management experience

Knowledge of Power BI

Education

Bachelor's or Master's degree in a Scientific or Engineering discipline

Tools

MS Excel

Power BI

Job description

We are looking to strengthen the team with 2 Quality Claims Engineers.

This role is predominant on site but there may be a requirement to travel on occasions, and this may be UK or globally based, so please bear this in mind before you apply.

As the Quality Engneeer you will be involved in all stages of post-sales customer support and starts from product launch until product end-of-life.

Responsibilities

• Deliver a first-class customer experience with respect to post-sale quality investigations and non-conformance handling.
• Chair regular meetings with to provide regular updates on ongoing investigations.
• Ensure maintenance of the customer support process and look for continuous improvements
• Work with managers to provide high integrity data to support investigations
• Ensure the appropriate level of process governance is followed when providing containment and corrective actions

Qualifications

• Bachelor's or Master's degree (or equivalent experience) in a Scientific or Engineering discipline.
• Significant experience working in an engineering environment and working with international teams
• Experience working in a multi-disciplinary design environment
• Significant experience working in a regulated, compliance-driven industry.
• Experience developing customer support processes and able to make recommendations for improvement.
• Exceleent communcation skills
• The ability to make decisions based on a knowledge of the business and an understanding of the business impact.
• Strong data analysis skills and be capable of making data-driven decisions.
• Proficiency in MS Excel is required; knowledge of Power BI is preferred.
• Project management and/or a quality management experienmce would be useful.

Benefits

• 25 days holiday (excluding Bank Holidays)
• Bonus up to 7.5% of annual salary
• Pension with a company contribution of up to 8%
• Life Assurance of 4 x basic salary
• Cash health plan
• Fitness App
• Thriving Wellbeing Program

Equal Opportunities Statement

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business