Quality Auditor

National Care Group; Shildon; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading care service provider is seeking a Compliance Auditor to conduct regulatory inspections and support quality monitoring. This role involves developing audit plans and ensuring compliance with statutory regulations. Candidates should have NVQ Level 4/5 in Care, experience with regulatory bodies, and strong leadership skills. Most work is remote with national travel required.

Benefits

Inclusive culture celebrating diversity

Wellbeing support

Refer-a-Friend scheme

High-street discounts

Financial control via Stream app

Remote work opportunity

Qualifications

• Current operational experience in compliance, contract monitoring or commissioning.
• Experience with statutory regulatory bodies such as Ofsted, CIW or CQC.
• Experience working in learning disabilities, mental health, autism or related settings.

Responsibilities

• Conduct regulatory-based inspections ensuring compliance with requirements.
• Develop and manage individual audit plans for inspections.
• Support the Head of Quality in monitoring overall quality.

Skills

Interpersonal and communication skills

Leadership skills

Data interpretation

Proficiency in IT

Education

NVQ Level 4/5 in Care or comparable qualification

Tools

Office packages

Internet-based audit tools

Job description

Role Overview

This role involves delivering quality audits and supporting the Head of Quality for National Care Group services, with remote working from home and travel to the North East to carry out onsite inspections.

Responsibilities

• Conduct regulatory‑based inspections, including desk‑based assessments, ensuring services operate in line with statutory requirements and national best practice.
• Develop and manage individual audit plans, detailing activities, timelines and priorities to schedule and execute inspections using NCG agreed formats.
• Support the Head of Quality in monitoring overall quality, reporting risks, reviewing action plans and providing data analysis.
• Analyse information from multiple sources to identify trends and non‑compliance risks affecting quality and safety.
• Maintain an evidence‑based audit trail, ensuring all judgments are corroborated by evidence.
• Support service improvement initiatives and demonstrate understanding of complex needs and behaviour that challenge services.
• Work effectively as an autonomous practitioner and as part of a team to deliver outcomes.
• Travel nationally as required; however, most work will be performed remotely from home.

Qualifications

• NVQ Level 4/5 in Care or a comparable qualification.
• Current operational experience in compliance, contract monitoring or commissioning.
• Experience with statutory regulatory bodies such as Ofsted, CIW or CQC.
• Experience working in learning disabilities, mental health, autism or related settings.
• Knowledge of risk assessment and management for people who experience challenging behaviour.
• Proficiency in IT, including Office packages and internet‑based audit tools.
• Excellent interpersonal and communication skills.
• Strong leadership skills, able to challenge and support colleagues.
• Ability to interpret data and apply audit and compliance assessment processes.

Benefits

• Inclusive culture celebrating diversity, age, gender and wellbeing.
• Wellbeing support to help you stay healthy and happy.
• Refer‑a‑Friend scheme that allows you to earn rewards.
• Access to high‑street discounts and a Blue Light Card for eligible staff.
• Access to the Stream (formerly Wagestream) app, giving you greater control over your finances.
• Remote work from home with travel to the North East for onsite duties.
• Opportunity to develop a rewarding career at a leading provider of adult social care.