Quality Auditor

Helping Hands Home Care; Alcester; Remote; GBP 27,000 - 32,000; Full time

Job summary

A nationwide home care provider is seeking a Quality Auditor to ensure services meet regulatory standards across the UK. The role involves conducting audits, providing expert guidance, and supporting improvement initiatives. Candidates should have extensive experience in compliance within the health or social care sector, with strong analytical and communication skills. This is a fully remote position offering a competitive salary of up to £32,000 per year.

Benefits

Flexible working

Professional development opportunities

Joining a supportive quality team

Qualifications

• Strong knowledge of regulatory frameworks.
• Proven experience in health or social care.
• Skilled auditor with strong report-writing capabilities.

Responsibilities

• Plan and conduct audits across the organisation.
• Evaluate services against CQC and CIW standards.
• Identify trends and create actionable reports.
• Monitor corrective actions through completion.

Skills

Knowledge of CQC and/or CIW regulatory frameworks

Experience in compliance or quality role

Skills in auditing and report writing

Excellent analytical skills

Strong communication skills

Organisational skills

Passion for person-centred care

Education

Diploma in Health & Social Care

ISO 9001 Lead Auditor qualification

Diploma in Quality Assurance

Job description

Quality Auditor

At Helping Hands, we've been caring since 1989-supporting adults to remain safe and independent in the place they love most: their own home. We're proud to be one of the UK's largest and most respected home care providers, and we're growing every year.

We're excited to be growing our quality team and are on the lookout for an experienced Quality Auditor. If you're someone who truly cares about service excellence, knows compliance like the back of your hand, and wants to make a real impact on care standards across the country, we'd love to hear from you. This could be just the opportunity you've been looking for.

What You'll Be Doing

As a Quality Auditor, you'll play a key role in ensuring our services meet and exceed internal standards and regulatory requirements (CQC and CIW). You'll independently audit branches and services, identify areas for improvement, and help embed a culture of quality across the organisation.

You'll also collaborate with our Quality Business Partners, Branch Managers, and operational leaders to drive best practice and continuous improvement that directly benefits our customers and carers.

Key Responsibilities

• Plan and carry out internal audits across the organisation in line with our quality audit schedule
• Evaluate services against CQC and CIW standards and provide expert guidance on improvements
• Identify trends, risks, and opportunities for improvement and create clear, actionable reports
• Monitor and validate corrective actions through to completion
• Support services with preparation for regulatory and commissioner inspections
• Work with branch teams to ensure policies, procedures and quality standards are fully embedded
• Share best practices across regions to drive consistent excellence in care
• Collaborate with internal teams (e.g. L&D, HR, GDPR) to support compliance and improvement
• Maintain up-to-date knowledge of industry regulations and contribute to policy development

What We're Looking For

Essential

• Strong knowledge of CQC and/or CIW regulatory frameworks
• Proven experience in a compliance or quality role within the health or social care sector
• Skilled in auditing, writing reports, and making practical recommendations
• Excellent analytical and communication skills
• Highly organised, self-motivated, and solution-focused
• Passionate about person-centred care and service improvement

Desirable

• Diploma in Health & Social Care
• ISO 9001 Lead Auditor qualification or equivalent
• Diploma in Quality Assurance or IOSH certification

Why Join Helping Hands?

• Fully remote role with flexible working
• Join a supportive, experienced quality team
• Help shape national standards and deliver real impact
• Opportunities for professional development and continuous improvement
• Be part of a respected brand with over 150 branches nationwide
• Competitive salary of up to £32,000 a year