Quality Assurance Technician

Greggs; Pontypridd; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

21 days annual leave plus bank holidays

Colleague discount up to 50%

Free hot drinks during shift breaks

Profit sharing

Career progression and development

Employee Assistance Programme

Digital gift card discounts

Colleague Networks for support

Job summary

Greggs is inviting applications for the Quality Assurance Technician position based in Pontypridd, Wales. This full-time role is crucial for maintaining food safety and quality across the site. Responsibilities include supporting production, evaluating process controls, and ensuring compliance with quality standards. Candidates should demonstrate strong communication skills, the ability to prioritize tasks, and work effectively within a team. Greggs offers flexible working arrangements and a range of employee benefits, including an annual leave package and a profit-sharing scheme.

Qualifications

• Drive with the ability to work independently and as part of a small team.
• Good communication skills to support food safety and quality.
• Capable of multi-tasking and managing multiple priorities.

Responsibilities

• Ensure food safety and quality standards are maintained across the site.
• Support managers and operators in their responsibility to Food Safety and Quality.
• Evaluate process controls during production to ensure compliance.
• Complete quality checks in line with product specifications.
• Own the management of non-conforming products, QA Holds and product releases.
• Conduct annual validation checks of Critical Control Points on site.

Skills

Excellent written and verbal communication skills

Strong planning, prioritising, and organising skills

Multi-tasking and working under tight timescales

Ability to communicate and influence at all levels

Building strong cross-functional relationships

Working independently and as part of a team

Initiative and task completion

Supportive of an inclusive culture

Job description

We have a fantastic opportunity to join the Technicalteam at Greggs as a Quality Assurance Technician.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs, Treforest Industrial Estate

What you'll do

As a Quality Assurance Technician, you’ll:

• Ensure food safety and quality standards are maintained across the site
• Support managers and operators in their responsibility to Food Safety and Quality
• Evaluate process controls during production to ensure they comply with agreed specifications and procedures
• Complete quality checks in line with product specifications, QAS and organoleptic requirements
• Complete and update the site microbiological, chemical and allergen sampling schedules to ensure safety of products
• Own the management of non-conforming products, QA Holds and product releases
• Organise and completion of raw material intake checks against group specifications
• Complete annual CCP validation checks of all Critical Control Points on site
• Carry out and update audits e.g., BRC Internal audits, Glass & Plastic, CCP, GMP inspections and product & process
• Monitor equipment performance and control through internal calibration of scales and thermometers to ensure compliance
• Assist with customer complaint investigations
• Amend factory process control documentation

About you

We are looking for individuals who have drive, and can demonstrate:

• Excellent written and verbal communication skills
• Strong skills in planning, prioritising, and organising
• Multi-tasking and working with multiple priorities at pace, delivering results within tight timescales
• The ability to communicate and influence at all levels
• The ability to build strong cross functional relationships
• The ability to work independently and as part of a small team
• Initiative and the ability to see tasks through to completion
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.