Quality Assurance Technician

Greggs Plc; Killingworth Village; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK food retailer is seeking a Quality Assurance Officer to ensure food safety and quality standards. Responsibilities include supporting managers, conducting quality checks, and evaluating production processes. Ideal candidates will possess excellent communication skills and the ability to work both independently and within a team. This full-time role offers various employee benefits in a supportive environment.

Benefits

21 days annual leave plus bank holidays

Colleague discount up to 50%

Paid breaks

Free hot drinks during shifts

Profit share

Career progression opportunities

Employee Assistance Programme

Digital gift card discounts and cashback offers

Qualifications

• Experience in ensuring food safety and quality standards.
• Ability to conduct quality checks in line with specifications.
• Experience with customer complaint investigations.

Responsibilities

• Ensure food safety and quality standards are maintained.
• Support managers in Food Safety and Quality responsibilities.
• Evaluate process controls during production.

Skills

Excellent written and verbal communication skills

Strong skills in planning, prioritising, and organising

Multi-tasking and working with multiple priorities

Ability to communicate and influence at all levels

Ability to build strong cross functional relationships

Ability to work independently and as part of a small team

Initiative to see tasks through to completion

Supportive of an inclusive culture

Job description

Colleague Networks are internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another.

This is a full-time role; however flexibility in this will be considered.

We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role.

The base location for this role is Gosforth Park Bakery and Logistics, Newcastle Upon Tyne.

What you'll do

• Ensure food safety and quality standards are maintained across the site
• Support managers and operators in their responsibility to Food Safety and Quality
• Evaluate process controls during production to ensure they comply with agreed specifications and procedures
• Complete quality checks in line with product specifications, QAS and organoleptic requirements
• Complete and update the site microbiological, chemical and allergen sampling schedules to ensure safety of products
• Own the management of non-conforming products, QA Holds and product releases
• Organise and completion of raw material intake checks against group specifications
• Complete annual CCP validation checks of all Critical Control Points on site
• Carry out and update audits e.g., BRC Internal audits, Glass & Plastic, CCP, GMP inspections and product & process
• Monitor equipment performance and control through internal calibration of scales and thermometers to ensure compliance
• Assist with customer complaint investigations
• Amend factory process control documentation

Qualifications and Skills

• Excellent written and verbal communication skills
• Strong skills in planning, prioritising, and organising
• Multi-tasking and working with multiple priorities at pace, delivering results within tight timescales
• The ability to communicate and influence at all levels
• The ability to build strong cross functional relationships
• The ability to work independently and as part of a small team
• Initiative and the ability to see tasks through to completion
• Enjoy being part of a hard‑working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good
• Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

Benefits

• 21 days (4.2 weeks) annual leave, pro‑rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own‑produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: 10% of our profits distributed to all colleagues with at least 6‑month service, or more, each year
• Share‑save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme: A free, confidential helpline, offering advice and support with financial, relationship, work‑related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in‑store and online coupons and lifestyle offers